About this role
Product Support Engineer at WATI.io. Location: Indonesia. Role: providing support, troubleshooting issues, documenting tickets Requirements: 2+ years in product/technical/customer support with 1+ year in SaaS; strong technical support skills including basic API queries, integrations, automation and CRM knowledge; English required; help desk and remote support experience. Category: Customer Service Seniority: Entry Level Tools: API, CRM, help desk software, remote support tools, ticketing system Commitment: Full Time Workplace: Remote Languages: English