About this role
Overnight Merchant Support Advisor, Canada at Shopify. Location: Canada. Role: supporting merchants, troubleshooting issues, sharing knowledge Requirements: Contact-center or technical support experience, background mentoring or training others, strong troubleshooting, hands-on with AI tools, excellent English communication, high typing speed, and flexible scheduling for overnight shifts. Category: Customer Service Seniority: Mid Level Tools: AI tools Commitment: Full Time Workplace: Remote Languages: English