About this role
APAC Customer Care Director at Firstadvantage. Location: Malaysia or Atlanta or Asia. Role: leading care, managing relationships, resolving issues Requirements: Bilingual English and Cantonese required; 8+ years in customer care, customer success, account management, or operations; Bachelor’s degree preferred; experience with CRM, Microsoft Office, and stakeholder engagement. Category: Customer Service Seniority: Senior Level Tools: CRM, Microsoft Office, Microsoft Teams Commitment: Full Time Workplace: Remote Languages: English, Chinese