About this role
Customer Support Specialist I (Behavioral Health) at PracticeTek. Location: United States. Role: Resolve complex escalations, Serve as primary contact for escalated cases, Collaborate with Tier 2/3, product and engineering teams Requirements: 2+ years in customer or technical support in SaaS or healthcare tech; experience in psychiatry/behavioral health settings; strong troubleshooting; excellent communication; cross-functional collaboration. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Remote Languages: English