About this role
Senior Technical Support Specialist at PracticeTek. Location: San Diego, California, United States. Role: leading onboarding, resolving escalations, developing documentation Requirements: 5+ years in technical/IT/SaaS support; experience with logs, APIs/integrations, deployments, customer-facing troubleshooting, mentorship; familiarity with website builds and web technologies; experience with Salesforce, Asana, Jira. Category: Customer Service Seniority: Senior Level Tools: Salesforce, Asana, Jira, WordPress, Squarespace, HTML, CSS, JavaScript, APIs Commitment: Full Time Workplace: Hybrid Languages: English