About this role
Support Analyst at Orfium. Location: Colombo, Western Province, Sri Lanka. Role: managing tickets, investigating issues, preparing reports Requirements: Bachelor-level IT background with 1+ year support experience, proficiency in SQL, JIRA, Zendesk, Confluence, Microsoft Office/Google Sheets, strong English communication and analytical skills. Category: Customer Service Seniority: Entry Level Tools: SQL, JIRA, Zendesk, Confluence, Microsoft Office, Google Sheets Commitment: Full Time Workplace: Hybrid Languages: English