About this role
IT Service Desk Lead at Orfium. Location: Colombo, Western Province, Sri Lanka. Role: monitoring queues, resolving escalations, provisioning workstations Requirements: Bachelor's in CS/IT, 4+ years advanced technical support with team leadership, deep expertise in Windows/macOS/Linux, endpoint provisioning, ITSM ticketing, MDM, and network troubleshooting. Category: Information Technology Seniority: Mid Level Tools: ServiceNow, Jira, Intune, Hexnode, VDI Commitment: Full Time Workplace: Hybrid Languages: English