About this role
<p><span style="font-size:14.0pt"><strong>Lifestyles Concierge</strong></span><br>Location: Sector 48, Gurugram, India<br>Shift: 24×7 Rotational<br>Work Model: Hybrid</p> <p><strong> </strong></p> <p><strong>Overall Purpose of the Job</strong></p> <p>The Lifestyle Concierge is responsible for handling and fulfilling client requests across phone, email and chat channels. The role focuses on delivering a high-quality customer experience by researching solutions, coordinating with partners, and using internal systems to meet client needs. It requires strong communication, problem-solving, and multitasking skills, along with the ability to manage expectations, handle sensitive or escalated situations, and maintain professionalism while representing client brands.</p> <p><strong> </strong></p> <p><strong>Key Responsibilities</strong></p> <ul type="disc"> <li>Independently, and as needed as part of a team, fulfill client requests via phone, email, chat, and other communication channels.</li> <li>Exercise judgment and discretion when handling escalated service issues and vendor communication.</li> <li>Ensure a positive customer experience after every interaction.</li> <li>Provide accurate and timely information regarding requests.</li> <li>Deliver services within contractual scope and manage expectations appropriately.</li> <li>Build relationships by understanding customer preferences and requirements.</li> <li>Initiate outbound calls in line with program requirements.</li> <li>Apply service standards when fulfilling requests.</li> <li>Leverage partners and available resources to fulfill customer needs.</li> <li>Communicate responses clearly and professionally.</li> <li>Represent client brands in a professional manner.</li> <li>Attend meetings and training sessions to stay updated on client requirements.</li> <li>Use enterprise systems to capture data and process information.</li> <li>Apply client and organizational policies when interacting with customers.</li> <li>Demonstrate ability to multitask and prioritize in a fast paced environment.</li> </ul> <p><strong> </strong></p> <p><strong>Other Duties</strong></p> <ul type="disc"> <li>Abide by all Aspire Lifestyles policies and procedures.</li> <li>Work flexible hours as required.</li> <li>Carry out other reasonable duties as requested by management.</li> </ul> <p><strong> </strong></p> <p><strong>The Lifestyle Concierge is expected to have:</strong></p> <ul type="disc"> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Minimum 3+ years of customer service or sales experience in luxury, travel/tourism, hospitality, airline, hotel/guest services</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Geographical knowledge and exposure, with a keen and demonstratable interest in global concierge delivery (shopping, sports, culture, travel, etc.)</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Strong and natural communicator with refined listening and conversational skills</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Service oriented, with a pleasant personality</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Well presented with proper deportment skills</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Exemplifies resourcefulness and problem-solving skills</span></li> </ul>