About this role
Overview Transition Your Clinical Expertise into a Global Medical Assistance Role Are you ready for a new and exciting challenge that leverages your exceptional nursing skills? Would you like to broaden your clinical knowledge in an international environment? Looking to transition your expertise into a dynamic, office-based role? International SOS is seeking experienced Registered Nurses to join our Johannesburg-based medical team. This is an excellent opportunity to move beyond the demands of traditional clinical environments and apply your expertise within a fast-paced, international medical assistance setting. About the Role International SOS is the world’s leading provider of medical and security solutions, delivering international medical assistance to organisations across industries such as Oil & Gas, Mining, Infrastructure, Aviation, and Maritime. In this role, you will provide compassionate, high-quality medical assistance to a global client base, supporting patients and stakeholders across diverse and often complex environments. Essential Job Duties and Responsibilities: Deliver front-line telephonic triage for patients Interpret medical situations through tailored risk analysis (clinical condition vs. geographical location) Provide telephonic medical advice to patients, families, employers, and stakeholders Monitor and manage cases through to closure, ensuring appropriate clinical outcomes and financial compliance Liaise with international medical professionals regarding patients hospitalised or treated overseas Provide pre-travel and evacuation medical assistance, including: Coordination of medical evacuation and repatriation services Bedside medical assessments prior to travel Provision of health and travel advice Accompany patients on international commercial flights as a medical escort where required Qualification and experience requirements Registration with the South African Nursing Council as a Registered Nurse Minimum 7 years’ experience as a Registered Nurse, including experience as a Primary Healthcare Practitioner or in Emergency, Trauma, or ICU settings Current and valid ACLS, PALS, ITLS certifications Prior experience in Medical Assistance, Travel Medicine, Cruise Ship, Aviation, or Maritime environments, and telephonic medical advice (advantageous) Experience as a Unit Manager or equivalent role Valid passport (EU/UK or additional passport advantageous) Ability to work in a shift-based environment (essential) Required Skills and Competencies International travel experience Excellent written and spoken English Additional language skills (French or Portuguese) advantageous Strong customer service and telephone communication skills Proficiency in information and communication technology (computer literacy) Strong interpersonal and verbal communication skills Self-motivated, enthusiastic, and able to take ownership and demonstrate accountability