About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>Essential Job Duties and Responsibilities:</b></H2> </div><div><p><span style="">Would you like to make a difference every day? </span><br><span style="">Are you looking for a new challenge in a fast-paced environment? </span><br><span style="">Would you like to be a part of a truly international organization? </span></p> <p><span style="">We are looking for empathetic customer-centric individuals to join a dynamic inbound call center team based in Moka, Mauritius. </span><br><span style="">Your role will be to manage inbound calls and ensure cases are managed effectively. This is an excellent opportunity for someone with previous experience in a customer service role who is looking for long term career progression. </span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b></b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>Description:</b></H2> </div><div><p>On a typical day you will be: </p> <p> </p> <p>Answering high volume of calls <br>Assisting callers with their healthcare enquiries <br>Documenting all calls within our Salesforce CRM system <br>Researching relevant information for customers using all available resources <br>Seeking and listening to customer feedback <br>Confirming medical procedures eligibility in line with policy <br>Coordinating authorizations for treatment by liaising with 3rd party global providers <br>Booking and amending appointements <br>Assisting with enrolment and claims </p> <p> </p> <p><strong>Important information : </strong></p> <p> </p> <p>Permanent Contract <br>Rotating working hours <br>Starting date: May 2026<br>Office based position (No remote) <br>Location: Moka, Mauritius </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H2 style="margin:0.0px"><b>Job profile </b></H2> </div><div><p><strong>Qualifications and skills :</strong></p> <p> </p> <p>Minimum HSC, a high school diploma or equivalent<br>Teritiary level education is desired<br>Typically, at least 2 – 3 years of experience in customer service is required<br>You speak English, French fluently <br>Fluency in Portuguese or Spanish is an advantage<br>You have experience working in a customer service role in a contact center or similar environment and managing several cases per day <br>You have Strong telephone and verbal communication skills and active listening skills <br>You are Customer focused and empathetic towards customers <br>You are multi-task and can set priorities and manage time effectively <br>You can work in a fast-paced environment<br>You are a good team player <br>Shift work in accordance with a pre-published duty roster (24 hours a day, 365 days a year)</p> <p> </p> <p>We offer:</p> <p> </p> <p>Good salary package<br>Fully sponsored medical coverage<br>Private pension plan<br>Inspiring working environment with lots of career growth opportunities.<br>Training and development required to succeed.<br>Opportunity to team up with great professionals to deliver.</p> <p> </p> <p>Interested to join our team in Mauritius ? We encourage you to apply by submitting your updated resume/CV, highlighting your relevant experience, qualifications, and specific areas of interest.</p> <p> </p> <p>To discover how you could make a difference, every day, visit: internationalsos.com/careers</p> <p> </p> <p>#MAURITIUS</p></div></div></div>