About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Assistant IT Manager</b></H2> </div><div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Description:</b></H2> </div><div><p><strong>Overall Purpose of the Job:</strong></p> <p>Manage & own all aspects of IT Support in Philippines, including local area and wide area networks (voice/data), operating platforms and all associated servers and hardware, to ensure service quality to end-users/clients is maintained at high levels. Main areas of responsibilities include:</p> <p><br>• Ensures all day-to-day IT operational activities are carried out in a timely and reliable way.<br>• Establish IT Business Partner Relationship between IT Operations and business stakeholders in Philippines to understand and address business IT requirements.<br>• Working collaboratively with the Global/Regional IT organisation, identify appropriate solutions to ongoing operational business needs.<br>• Own & Drive Disaster recovery planning and testing<br>• Monitoring of IT service delivery levels and business satisfaction to ensure a high standard of quality and availability.</p> <p>Key performance indicators:<br>• Committed Service Levels are met across Philippines<br>• Successful implementation & continuous improvement of IT Service Delivery processes <br>• Management of IT Operations P&L and Operational Capital budget within agreed Budget</p> <p> </p> <h3>Key Responsibilities</h3> <ul> <li style="font-size:12.0pt"> <p>Strategic IT Leadership: Execute the regional IT Operations strategy. Manage the procurement, installation, upgrades, and maintenance of all network, server, and desktop infrastructure in the Philippines to exceed agreed service levels.</p> </li> <li style="font-size:12.0pt"> <p>Team Leadership & Development: Lead, mentor, and grow the local IT Operations team within a matrix environment, fostering clear accountability and high performance.</p> </li> <li style="font-size:12.0pt"> <p>Service Design & Optimization: Implement global policies to monitor, measure, and continuously improve service availability, capacity management, and data center space optimization.</p> </li> <li style="font-size:12.0pt"> <p>Asset & Risk Management: Control IT assets (software, hardware, licenses), ensuring strict compliance. Manage disaster recovery planning, testing, and security breach investigations.</p> </li> <li style="font-size:12.0pt"> <p>Financial & Supplier Management: Oversee the Philippines IT budget, drive cost-effective IT procurement, and build positive, high-impact relationships with local and offshore suppliers.</p> </li> <li style="font-size:12.0pt"> <p>Incident & Change Management: Act as the escalation point for complex system issues, ensuring rapid resolution, thorough documentation, and seamless deployment of system changes.</p> </li> </ul> <p> </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Additional Info </H2> </div><div><h3>Required Skills & Experience</h3> <ul> <li style="font-size:12.0pt"> <p>Technical Expertise: Strong background in systems administration, network infrastructure, web-based technologies, server/desktop products, and telephony/communication systems.</p> </li> <li style="font-size:12.0pt"> <p>Distributed Environments: Proven experience managing IT operations across multiple server locations and Wide Area Networks (WAN).</p> </li> <li style="font-size:12.0pt"> <p>Frameworks & Best Practices: Deep understanding of industry IT service management best practices (e.g., ITIL framework) and alignment with global business requirements.</p> </li> <li style="font-size:12.0pt"> <p>Team Management: Experience leading technical staff and navigating a matrixed, multinational reporting structure.</p> </li> <li style="font-size:12.0pt"> <p>Communication: Exceptional oral and written communication skills with the ability to translate technical concepts for business stakeholders.</p> </li> </ul> <h3>Who You Are (Key Competencies)</h3> <ul> <li style="font-size:12.0pt"> <p>Intellectually Agile: You comfortably navigate complexity, pick up new technical and business concepts quickly, and love solving tough problems.</p> </li> <li style="font-size:12.0pt"> <p>Composed Under Pressure: You are a settling influence during crises, remaining cool, mature, and focused when unexpected challenges arise.</p> </li> <li style="font-size:12.0pt"> <p>Customer-Centric: You are dedicated to meeting the needs of internal and external customers, establishing deep trust and effective relationships.</p> </li> <li style="font-size:12.0pt"> <p>Action-Oriented & Organized: You possess excellent time management skills, prioritizing the "critical few" tasks to drive momentum and seize opportunities.</p> </li> <li style="font-size:12.0pt"> <p>Interpersonally Savvy: You use diplomacy and tact to relate well to stakeholders at all levels, effortlessly diffusing high-tension situations.</p> </li> </ul> <h3>What We Offer</h3> <ul> <li style="font-size:12.0pt"> <p>A collaborative, global work environment.</p> </li> <li style="font-size:12.0pt"> <p>Opportunities for continuous technical and professional growth.</p> </li> <li style="font-size:12.0pt"> <p>A culture deeply committed to safety, well-being, and occupational health standards.</p> </li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b></b></H2> </div><div></div></div></div>