About this role
SPECIFIC DUTIES AND RESPONSIBILITIES
• Manage and troubleshoot cloud networks connecting GCP, Microsoft Azure, and partner carriers such as Equinix and Telnyx. - Maintain minimal network latency (<50ms) and keep hybrid transit lines clear.
• Provision Private Service Connect (PSC) pathways to securely link Gemini Enterprise Agents with internal customer databases. - Achieve 100% data insulation and prevent unauthorized network data exfiltration.
• Draft, review, and test declarative Terraform scripts to automate standard network configurations. - Ensure zero manual configuration drift within critical production layers.
• Utilize GCP Network Intelligence Center to run connectivity tests, analyze routing topologies, and evaluate packet health. - Proactive detection of routing loops, latency spikes, or dynamic BGP route drops.
• Set up and manage global application load balancers to distribute conversational traffic safely. - Guarantee zero downtime during massive traffic scale-ups or sudden regional outages.
• Write and refine Cloud Armor rule sets, access control lists, and cloud firewall parameters. - Ensure complete protection against external DDoS attacks and unauthorized network incursions.
• Participate in daily standups and engineering syncs with cloud architects, SREs, and conversational AI specialists. - Seamless deployment synchronization and rapid resolution of platform-wide blockages.
COMPETENCIES
Core Competencies (Must-have Competencies)
• GCP Network Engineering Expertise - Ability to design and manage cloud networking services to ensure reliable and scalable infrastructure
• Cloud Network Certification Knowledge - Ability to apply certified networking principles to support enterprise-grade cloud environments
• AI Platform Network Integration - Ability to configure and support secure network connectivity for AI and contact center platforms
• Hybrid and Multi-Cloud Connectivity - Ability to design and manage routing across multiple cloud providers and external carriers
• Infrastructure as Code (Terraform) - Ability to automate infrastructure provisioning to ensure consistency, scalability, and compliance
Complementary Competencies (Good-to-have Competencies)
• Stakeholder Collaboration - Ability to work effectively with cross-functional teams to ensure seamless integration and delivery
• Technical Communication - Ability to translate complex technical concepts into clear, business-friendly language
• Container Networking - Ability to manage networking within containerized environments to support application deployment
• Voice Network Optimization - Ability to optimize network configurations to ensure high-quality real-time voice communication
• Task Prioritization - Ability to manage multiple priorities effectively while maintaining focus on critical network operations
• Autonomous Problem Solving - Ability to independently analyze and resolve complex technical issues
• Proactive Risk Management - Ability to identify potential system risks and implement preventive solutions
• Code-First Discipline - Ability to follow structured infrastructure processes using code-based management approaches
QUALIFICATIONS
Educational Qualification/s
• Bachelor's Degree in Computer Science, Engineering, or a related quantitative field
• Active and verified Google Professional Cloud Network Engineer certification
Professional Qualification/s
• 3+ years of experience in GCP networking including VPCs, Shared VPCs, Private Service Connect, Cloud DNS, Cloud NAT, and Cloud Armor
• 3+ years of experience in hybrid and multi-cloud network design including BGP routing, Equinix Fabric, and ExpressRoute
• 3+ years of experience using Terraform for infrastructure automation
• 1+ year of experience with Google Contact Center AI (CCAI), CCAIP, and Gemini Enterprise platforms
• Experience managing SIP trunking and telco integrations including Telnyx and Twilio
• Proven experience in network monitoring, troubleshooting, and performance optimization
• Strong analytical, problem-solving, and communication skills for complex technical environments
Work Conditions
• Work Schedule: Golden Hours, Monday to Friday (aligned to 4AM ET to 1PM ET coverage)
• Location: GCC Philippines (applicable among global delivery centers)
• Overtime/On-call: May be required based on operational needs and network support requirements