About this role
DUTIES AND RESPONSIBILITIES:
• Provides continuous, prompt, and courteous service to customers.
• Incorporate safe work practices in job performance and complies with safety practices.
• Operates POS system in processing food and beverage charges.
• Handles multiple transactions with cash, credit cards, coupons, vouchers, comps, etc.
• Prepares daily sales reports and reconciliation statement for the vault.
• Interacts positively with customers by inquiring about their dining experience, satisfaction, answering any questions and providing casino information either in person or via telephone.
• Assists all other front staff when the need arises by bussing, cashiering, hosting, clearing, or setting tables, being a team player, etc.
• Effectively works and communicates with other departments, vendors, customers to resolve problems and expedite work or services.
• Complies with all policies, procedures, rules, regulations, MICS.
• Report and document all unusual occurrences.
• Attend all mandatory trainings.
• Must be able to lift 25lbs.
• All other duties as assigned.
REQUIREMENTS:
• A team player with good communication skills.
• Patient with an ability to stay positive under pressure.
• Adjust to a flexible schedule and be reliable.
• Knowledge of Safety and Sanitation guidelines.
• Must be available 24/7
• Must be able to multi-task.
• Must be able to walk and stand for long periods of time (up to 8 hours).
• Must be dependable, reliable, and able to work alternating shifts including peak hours, promotions, holidays, and weekends.
WORK ENVIROMENT:
• Must be able to work in a fast-paced environment.
• Must have strong guest service skills
• Must be able to take direction and follow through with assigned tasks.
• Must demonstrate positive and enthusiastic approach to all assignments.
• Attendance and punctuality are essential function of the position.
• Excellent verbal and interpersonal skills.
• Must be able to work in a second-hand smoke, high noise, bright lights, dusty and smoke-filled environment.
CONDITIONS OF EMPLOYMENT:
• Must be 18 at time of hire.
• Must be able to demonstrate their US work authorization during the employment verification process.
• Must be able to pass a background investigation.
• Must be able to pass a pre-employment Drug Test.
• Must have a valid Driver's License.
• Must be able to obtain and maintain a Gaming License.
• Must have Serv Safe Certifications.
EMPLOYEE BENEFITS:
• Health Insurance: Employee is eligible to apply within 60 days of initial hire.
• Delta Dental and VSP Vision Insurances: Employee is eligible to apply within 60 days of initial hire.
• Retirement plan with a 4% match, must complete 90-day probation period.
• Vol Life Insurance, employee is eligible to apply for additional coverage 31 days of initial hire.
• Employer Paid Basic Life Insurance
• Employer Paid Short Term Disability
• Employer Paid Long Term Disability
Northern Arapaho Enterprises II and all subsidiaries follow Indian Preference in hiring and retention per federal law. You must be able to pass a drug screen with negative results (non-safety sensitive positions will not be tested for cannabis) . Employees are expected to know existing Wind River Hotel & Casino policies and know to refer to those policies when necessary.