About this role
Director, Customer Onboarding at PracticeTek. Location: San Diego, California, United States. Role: define onboarding, own onboarding, drive adoption Requirements: 8–10+ years SaaS onboarding/CS, 4+ years leadership; proven multi-brand onboarding programs; cross-vertical experience; strong metrics; hands-on with Userpilot, Salesforce; process optimization; collaboration with Sales. Category: Customer Service Seniority: Senior Level Tools: Userpilot, Salesforce, AI tooling Commitment: Full Time Workplace: Hybrid Languages: English