About this role
Support Analyst at Orfium. Location: Colombo, Sri Lanka, Sri Lanka. Role: Manage tickets, Troubleshoot issues, Prepare client reports Requirements: Bachelor's in IT/Information Systems with 1+ year in customer service or support; strong SQL, JIRA, Zendesk, Confluence; English proficiency; analytical, organized, quick learner; UK calendar alignment; audio recognition a plus. Category: Information Technology Seniority: Entry Level Tools: SQL, JIRA, Zendesk, Confluence, MS Office, Google Sheets Commitment: Full Time Workplace: Hybrid Languages: English