About this role
Service Desk Analyst Tier II at All Lines Technology. Location: Rock Hill, South Carolina, United States. Role: troubleshooting issues, resolving incidents, monitoring systems Requirements: Associates in IT (or equivalent) with 3-5 years service desk experience. ITIL Foundations or HDI required, A+ and Network+ preferred. Experience with Windows 11, Microsoft Office, SCCM, Active Directory, VPN, NOC monitoring, and application support. Category: Information Technology Seniority: Mid Level Tools: Windows 11, Microsoft Office 2010, Microsoft Internet Explorer, SCCM, VPN, SAP, EDMS, Documentem, Active Directory Certifications: a+, hdi helpdesk professional, itil foundations, network+ Commitment: Full Time Workplace: Remote Languages: English