About this role
Service Desk Analyst I at All Lines Technology. Location: Rock Hill, South Carolina, United States. Role: troubleshooting issues, responding requests, escalating issues Requirements: Associates degree in IT or equivalent, 1-3 years service desk experience, HDI HelpDesk Professional or ITIL Foundations required, A+ preferred, experience with Windows, iOS, hardware/software, basic network administration, and customer technical support. Category: Information Technology Seniority: Entry Level Tools: Windows 7, Microsoft Office 2010, Internet Explorer, SCCM, VPN, SAP, EDMS, Documentem, iPhone, iPad Certifications: hdi helpdesk professional, itil foundations, a+ Commitment: Full Time Workplace: Onsite Languages: English