About this role
Service Desk Analyst Tier II at Fire Fighter Sales & Service Co.. Location: Rock Hill or Cranberry Township. Role: troubleshooting issues, providing support, administering directory Requirements: Associates degree in IT (or equivalent), 3+ years service desk experience, ITIL Foundations or HDI required; A+ and Network+ preferred; strong troubleshooting, communication, and customer service skills. Category: Information Technology Seniority: Mid Level Tools: Windows 11, Microsoft Office, Internet Explorer, SCCM, VPN, SAP, EDMS, Documentem, Active Directory, iPhone, iPad Certifications: a+, hdi helpdesk professional, itil foundations, network+ Commitment: Full Time Workplace: Remote Languages: English