About this role
Service Desk Analyst at Fire Fighter Sales & Service Co.. Location: Rock Hill, South Carolina, United States. Role: troubleshooting incidents, escalating issues, maintaining tickets Requirements: Associates degree in IT or equivalent, 1-3 years service desk experience, HDI HelpDesk Professional or ITIL Foundations required, A+ preferred, Windows and iOS experience, basic network administration, SCCM/remote support, VPN, Microsoft Office proficiency, strong communication and troubleshooting skills. Category: Information Technology Seniority: Entry Level Tools: Windows, Microsoft Office, Internet Explorer, SCCM, VPN, SAP, EDMS, Documentem, iOS Certifications: hdi helpdesk professional, itil foundation, a+ Commitment: Full Time Workplace: Onsite Languages: English