About this role
Support Analyst at Fire Fighter Sales & Service Co.. Location: Pittsburgh, Pennsylvania, United States. Role: providing support, escalating issues, documenting interactions Requirements: Customer-focused support role providing frontline phone/email/chat support, tracking and documenting issues, escalating to teams, and assisting with support documentation; basic software familiarity preferred. Category: Customer Service Seniority: Entry Level Commitment: Full Time Workplace: Onsite Languages: English