About this role
Engagement Manager - AI Agents at Observe.AI. Location: Redwood City, California, United States. Role: lead delivery, coordinate teams, drive outcomes Requirements: 5+ years in enterprise customer delivery, program management, or consulting; experience with SaaS, AI, CX; strong stakeholder management and communication; knowledge of contact center KPIs. Category: Project and Program Management Seniority: Mid Level Tools: Genesys, NICE, Amazon Connect, Five9, Talkdesk, Zoom Contact Center Commitment: Full Time Workplace: Hybrid Languages: English