About this role
Technical Support Engineer - 2 at Observe.AI. Location: Bengaluru, Karnataka, India. Role: troubleshooting issues, managing expectations, documenting solutions Requirements: Bachelor's degree, 4+ years in a similar role, strong SaaS and technical background including AI/ML understanding, Python/scripting experience preferred, experience with Zendesk, Confluence, JIRA, and excellent English communication. Category: Customer Service Seniority: Mid Level Tools: Python, Zendesk, Confluence, JIRA Commitment: Full Time Workplace: Onsite Languages: English