About this role
Digital Customer Success Manager at Black Kite. Location: Boston, Massachusetts, United States. Role: design program, build playbooks, configure scores Requirements: 2+ years in customer success/operations or lifecycle marketing in B2B SaaS; experience with CS platforms (Vitally, Gainsight, ChurnZero); builder mindset; AI-enabled workflows; cybersecurity interest. Category: Customer Service Seniority: Mid Level Tools: Vitally, Gainsight, ChurnZero, AI tools Commitment: Full Time Workplace: Remote Languages: English