About this role
We value our people and encourage everyone to grow professionally. If you think this opportunity is right for you, we encourage you to apply!
Job Description:
• Weekly costs, stock take, taking and forecast is submitted every Mondays before 12N
• All Takings are banked on a weekly basis
• NO cash is to be used outside of the weekly petty cash system in place
• Supervisor and organise staff demonstrating leadership and personal commitment to the section.
• Monthly meetings are held as a requirement
• Supervise all employees ensuring all duties are concluded satisfactorily
• Integrity must be instilled to all employees
• All employees maintain ethical behaviour and above by the company policies
• Training for staff is conducted
• Provide Leadership in Safety supporting and encouraging Safety and Incident Free initiatives with in the Guesthouse in line with the department strategies and alignment with the company.
• Health and safety practices are evident in the guesthouse.
• Customer Service is provided promptly and according to the requirements and complaints from the customer.
• Regular room check and house inspection are carried out and documented on a weekly basis using the inspection form
• Customer feedback is used and completed
• Customer concerns are addressed by the personal visits to the location to address the issue and thereafter put in writing.
• Guest Accommodation is allocated as approved and rooms are prepared according to standards specified by the operations standards.
• Rooms are allocated fairly and promptly
• Guests abide by the rules including community rules
• Food orders are served on a timely basis
• No food shortages must be recorded at anytime.
• Maintenance is ensure by constant inspections and continued revisits within the guesthouse with actions completing maintenance requests.
• Maintenance issues are referred quickly and addressed promptly to the HR Manager
• ALL RBMs are followed up with the Building Department to be completed
• RBMs must be monitored and documented weekly.
• Guest files are maintained and are in order
• Files relating to the operation must be maintained and running
• All security issues are reported each Mondays before 10am and a running file is maintained.
• Financial files are completed and maintained
• All financial files are maintained up to 7 years.
To apply, please submit your resume and cover letter outlining your interest for this role.