Branch Manager - Sammy Marks (Pretoria, Gauteng, ZA) @ Sanlam Life Insurance Limited

<p><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif"><b>Who are we?</b></span></span></p> <p><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:14.0px">Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.</span></span></p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>What will you do?</b></H2> </div><div><ul> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">As a branch manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.</span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Guiding, integrating, and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy. </span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Leading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience. </span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Assuming responsibility for the successful day to day maintenance and management of the Retail branch. Responsible for Retail branch strategy development and business planning.</span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Ensure retail branch sales delivery and establish and drive a service culture. </span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Ensure compliance, quality, and risk management. </span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Responsible for all operational people practices relating to direct reports, in collaboration with the HR (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).</span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Monthly planning and reporting of sales and service activities in the Branch.</span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Identify key internal and external stakeholders (Area Managers, Business Owners, activation sites, community forums, etc.) and determine effective engagement tactics that will contribute to building and maintaining relationships. </span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Education and Experience:</b></H2> </div><div><ul> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Matric (Grade 12).</span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">RE1 and RE5. </span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">120 Wealth Management credits OR tertiary qualification recognised by the FSCA.</span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Class of Business accreditation (annual). </span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Compliant with continuous professional development (CPD) current and past cycles.</span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">A minimum of 5 years recent industry experience of which 3 years should be in any leadership capacity.</span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Service Management experience is essential.</span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Insurance sales experience.</span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Credit and lending experience.</span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Knowledge, Skills and Competencies:</b></H2> </div><div><ul> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Sales tactics and approaches. </span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Stakeholder engagement and management.</span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Customer service and engagement. </span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Relevant Regulatory frameworks, policies, and standards. </span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Sanlam insurance products (ideal).</span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">People management practices and principles.</span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Business Acumen.</span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Computer literate.</span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Data and analytics (including data visualisation).</span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Project management.</span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Critical thinking and problem-solving skills.</span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Strong communicator (verbally and in writing).</span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Able to lead and motivate a team.</span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Driven to exceed targets.</span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Organising skills.</span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Adaptable and able to learn quickly.</span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Resilient and open to change.</span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Personal Attributes</b></H2> </div><div><div>Interpersonal savvy - Contributing through others</div><div>Decision quality - Contributing through others</div><div>Directs work - Contributing through others</div><div>Optimises work processes - Contributing through others</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Core Competencies</b></H2> </div><div><div>Cultivates innovation - Contributing through others</div><div>Customer focus - Contributing through others</div><div>Drives results - Contributing through others</div><div>Collaborates - Contributing through others</div><div>Being resilient - Contributing through others</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Why join us?</b></H2> </div><div><ul> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Competitive salary and performance-based incentives.</span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Comprehensive benefits package.</span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Opportunities for career advancement within a growing organization.</span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">A supportive and collaborative work environment.</span></span></li> <li><span style="font-size:16.0px"><span style="font-family:Arial, Helvetica, sans-serif">Ongoing training and development programs.</span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Build a successful career with us</b></H2> </div><div><p>We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.</p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Turnaround time</b></H2> </div><div><p>The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. </p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Our commitment to transformation</b></H2> </div><div></div></div></div><p>The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group&apos;s Employment Equity plan and targets will be considered as part of the selection process.</p>