About this role
Who are we? At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you. Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things. We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way. Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company. Purpose of the Role Up for a new challenge, feel you can make a difference? The Claims Department is looking for enthusiastic Individual who would like to join the MiWay Claims Investigations Team in 2026 as, Claims Investigator based in Cape Town Minimum Qualification Required Grade 12/Standard 10/NQF 4 Tertiary qualification will be an added advantage. General Experience Minimum 3 years Claims Investigations experience, more specifically Accident claims Any field investigations experience, e.g from law enforcement agencies, etc. Experience in Personal lines and commercial products essential. Solid understanding of claims systems and claims procedures: inclusive of claims, investigations, and legal department processes Deliverables include, but will not be limited to; Own vehicle and valid South African driver’s license. Validating claims by meeting with clients, Brokers, SAPS officials, tracing witnesses compiling investigations report on the work done in line with Miway Claims Philosophy. Managing validations of Accident claims and other skill sets when required. Reaching company goals and targets set for the Commercial and Personal line Investigations department. Administering assigned claims and set tasks. Managing client and broker expectation. Knowledgeable on Broker procedures. Maintaining set timelines on the processing of claims. Competencies Required Must be highly proficient in dealing with clients at all levels Thorough knowledge of claims investigation techniques Excellent written and verbal communication skills Attention to detail Strong administration skills Self-motivated, inspire others Motivation and desire to excel Problem solving skills and solution oriented Flexibility Ability to multi-task and cope with pressure Ability to perform under pressure Meeting deadlines Proper time management Commitment to personal and team goals Professionalism Ability to apply business rules and processes Excellent interviewing skills Provide technical guidance to team members At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.