About this role
Work Flexibility: Hybrid
Join us in shaping a high-impact dispute management function at Stryker’s Poland Finance Center. In this role, you will lead both operational execution and team development, ensuring disputes are resolved efficiently while driving long-term process improvements. This is an exciting opportunity to build and stabilize a growing team, influence upstream processes, and directly impact cash flow and customer experience.
What you will do
• Lead and develop a team of up to 9 employees, setting clear performance objectives and driving continuous improvement
• Supervise daily dispute resolution activities and ensure closure in line with defined KPIs and service levels
• Act as the first point of escalation for complex or aged disputes and independently resolve critical cases
• Monitor dispute aging and backlog, implementing actions to reduce overdue balances and improve cash collection
• Partner with Sales, Customer Experience, Pricing, and Finance to resolve disputes and address root causes
• Conduct root cause analysis and implement upstream initiatives to reduce dispute inflow
• Standardize processes and support the successful transition and stabilization of activities into the Poland Finance Center
• Drive automation and data-driven decision-making by leveraging reporting, analytics, and new technologies
What you will need
Required
• Minimum Bachelor’s degree in Business Administration, Finance, Accounting, or a related field
• Minimum 4 years of experience in Accounts Receivable, Order-to-Cash, or Customer Service
• Minimum 1 year of people management experience
• Fluency in English and Spanish/Italian (written and spoken)
• Experience with ERP or credit management systems (e.g., SAP, Oracle, or similar)
Preferred
• Master’s degree (MBA or equivalent)
• Proficiency in Microsoft Office and basic knowledge of Power BI
Salary information will be provided during the recruitment process.
Travel Percentage: 10%