About this role
Create your future with Affin! You too can make a difference.
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
JOB PURPOSE
Account Profitability
• Maximise earnings potential and revenue of relationship. • Review and monitor performance of accounts.
Service Management
• Ensure promptness and quality of credit processing. • Monitor overdue accounts and undertake prompt measures to prevent NPLs. • Provide customer level information to relevant parties within the Bank. • Facilitate the drawdown of facilities.
Client Relationship Management
• Support, identify, solicit and establish a high value client base. • Accountable for customer relationship and customer interface.
Operations Management
• Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account. • Coordinate and / or liaise with branches / head office departments to maximize process efficiency and customer satisfaction.
Additional Responsibilities
• Act as Backup Compliance Coordinator and assume responsibilities as required under BNM’s document policy and Bank’s Anti Money Laundering Guidelines/Manual for the Business Centre (BC). • Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC. • Champion Operational Risk Management (ORM) activities in the Business Unit. • Liaise with Group Operational Risk Management (GORM) on ORM activities. • Responsible to report ALL operational defects (Actual Losses, Potential Losses and Near Miss Events including Shariah Non – Compliance [SNC] events) via Loss Event Database (LED) in timely manner. • Utilize the Operational Risk (OR) Tools i.e. Risk Control Self-Assessment (RCSA), Key Control Standard (KCS), Key Risk Indicators (KRI) and Scenario Analysis (ScAN) in managing Risk exposure. • Undertake additional responsibilities assigned by immediate superior as and when required • Act as the Backup BCP/DRP Coordinator for Business Contingency Plan for the Business Centre (BC).
JOB REQUIREMENTS
• Degree in Accounting, Finance, Banking, Business, Economics or any similar discipline. • Experienced in marketing and credit processing. • Strong command of Bahasa Malaysia and English, both oral and written. • Good public speaking and presentation skills. • Overall Bank’s Credit, Operations and Product knowledge. • Keep abreast with SME issues, policies and trends in the country. • Basic business acumen and industry knowledge.