About this role
Create your future with Affin! You too can make a difference.
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
Location: Menara Glomac, Kelana Jaya. Rotational shifts/days: 24 hours shift Duration: 1-year Fixed Term Contract KEY RESPONSIBILITIES
• Handle inbound telephone interaction for Conventional and Islamic Bank customers. • Handle inquiries or requests that are received via other electronic channels (emails or internet banking) • Provide correct information and resolve problem efficiently within time frame. • To avoid repeated mistake and to ensure that the Customer Experience delivered at the highest quality. • Inquiry and request must be raise using case management with minimum error, within required timeline and customer information are protected. • Handling Customer Complaints • Complete daily logs/reports for reporting • Undertake and administrative task delegated by Team Leader/Supervisor. • Apply tact, patience (listening and empathy skills and practice professionalism when handling customer enquiries, problem or complaints). • Exercise sound credit, customer service in accordance with the Bank objective, policies and guidelines.
SKILLS/KNOWLEDGE
• Bachelor’s Degree in any field (fresh) or SPM/Diploma holder with experience. • Possess working experience in Financial Services Industry or Contact Centre is an added advantage. Excellent command in English and Bahasa Malaysia (Spoken & Written). • Ability to converse in Mandarin or Cantonese is an added advantage. • Interpersonal skills in handling / attending to customer’s complaint at point of contact. • General knowledge in complaint management, banking policies and regulations. • Customer centric and a strong team player. • Must be able to work on shifts, weekends & Public Holidays. • Fresh Graduate are welcome to Apply!