About this role
Job summary
Community healthcare is our focus and our passion. We champion the role of healthcare professionals to ensure patients receive high-quality care closer to home.
We are seeking an experienced and motivated Complex Care Practitioner to join our Continuing Healthcare (CHC) Service within North Central London. This is an exciting opportunity for a registered healthcare professional with expertise in Continuing Healthcare to play a key role in delivering high-quality assessments, reviews and case management for individuals with complex health needs.
Working as part of a multidisciplinary team, you will ensure services are delivered in line with the National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care. You will undertake assessments and reviews, provide expert clinical advice, manage complex cases and contribute to the ongoing development and improvement of the service.
This role offers an excellent opportunity to further develop your specialist knowledge and make a meaningful difference to individuals with complex healthcare needs and their families.
Main duties of the job
The successful candidate will:
Undertake Continuing Healthcare assessments, reviews and case management for individuals with complex health needs. Analyse highly complex information and make evidence-based recommendations regarding eligibility for NHS Continuing Healthcare. Work collaboratively with patients, families, carers, health and social care professionals, provider organisations and other key stakeholders. Provide specialist advice and guidance on Continuing Healthcare policy, practice and decision-making. Chair and contribute to complex multidisciplinary meetings and case conferences. Support service development, quality improvement and governance initiatives. Manage and prioritise a varied caseload while maintaining high standards of clinical practice. Contribute to performance management, service improvement and risk management activities. Support and supervise colleagues, promoting a culture of learning, development and compassionate leadership.
About us
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Job description Job responsibilities
Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.
Person Specification
Education/Qualification Essential
Educated degree, supplemented by diploma level specialist training, experience and short courses or equivalent level of experience. Current registration with professional body e.g. NMC and hold a clinical qualification e.g. Registered Nurse, Registered Learning Disability Nurse or Registered Mental Health Nurse, AHP Membership of a professional body
Desirable
Leadership development
Experience Essential
Significant experience in NHS Continuing Healthcare, associated legislation and best practice Significant experience of successfully operating in a politically sensitive environment Experience of managing risks and reporting framework Experience of successfully managing a team. Demonstrated experience in a Healthcare/social care environment. Significant experience in working with other statutory agencies and third -party providers Experience of setting up and implementing internal processes and procedures
Desirable
Previous involvement with efficiency and cost improvement programme
Skills & Knowledge Essential
Ability to manage aggressive/antagonistic behaviour, managing risks and resolving conflict. Ability to analyse very complex issues where material is conflicting and drawn from multiple sources. Excellent written and oral skills Numerate and able to understand complex issues combined with deep analytical skills Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales Able to manage contentious or sensitive issues Ability to manage aggressive/antagonistic behaviour Ability to keep calm in a fast-paced environment Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required Communicate successfully parents/carers/patients'/ staff Experience of creating and giving presentations to a varied group of internal and external stakeholders Mental Effort, frequent interruption, intense concentration when reviewing/writing documents/data, presenting at board meetings, taking minutes
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Central London Community Health Trust
Address Central London Community Healthcare NHS Trust
15 Marylebone Road
London
NW1 5JD
United Kingdom
Employer's website https://clch.nhs.uk/ (Opens in a new tab)