About this role
Job summary Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction. RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance
Main duties of the job Barchester Healthcare seeks an experienced Administrator for a pivotal role in supporting the management team of a high-quality care home. This permanent position in Winchester offers a salary of £34,900. You'll support the General Manager in running the home efficiently, with a focus on customer experience, HR, recruitment, payroll, finance, and supervising junior administration staff. Strong self-sufficiency, professionalism, enthusiasm, and IT skills are essential. Your responsibilities include promoting a welcoming environment, managing prospective family enquiries, supporting resident feedback, assisting with recruitment, preparing payroll, providing HR guidance, secure file storage, meeting note-taking, rota management, and staff development. Qualifications include experience in customer-facing roles, HR administration, and recruitment, with proficiency in Microsoft Word, Excel, and Outlook. A CIPD qualification is beneficial. Rewards include bonuses for excellence, referral rewards, retail discounts, medical access, counseling services, tax reviews, and a staff lottery.
About us Barchester Healthcare, known for its dedication to high-quality care, invites applications from individuals passionate about contributing to a supportive and empowering workplace. It is the only healthcare provider accredited as one of the best companies to work for in the UK. Employees are valued, respected, and offered opportunities for career progression. With a focus on excellence and quality of care, the organisation supports its team members through a range of benefits. These include bonuses for high ratings by regulatory bodies, access to a generous referral scheme, and discounts from numerous retailers and leisure providers. Barchester values its workforce's contributions, ensuring they are rewarded and supported in their career endeavors. Employees have access to medical opinions, free counseling, and legal services. The company also offers a tax code review service to ensure correct tax payments, reflecting its commitment to employee welfare. Barchester Healthcare is a rewarding place to develop one's administrative career.
Job description Job responsibilities
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home Drive the occupancy and reputation of the Care Home as part of a community engagement team Support resident and family feedback with a focus on customer care Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions Payroll preparation for home based staff Provide advice and guidance to employees on queries using the HR tools and resources available Ensure that all personal files are stored securely Attend meetings and produce accurate notes and minutes where required Ensure all rotas are complete Manage safe contents, petty cash, and resident fund accounts Update ad-hoc training, supervisions, and appraisals on staff records Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
NEED TO HAVE Experience in a customer facing role Previous involvement in HR administration and recruitment High level of attention to detail and the ability to prioritise Proficient user of Microsoft- specifically Word, Excel and Outlook CIPD qualification would be beneficial
REWARDS AND BENEFITS Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Person Specification
Qualifications Essential
Experience in a customer facing role, previous involvement in HR administration and recruitment, and proficiency in Microsoft Word, Excel, and Outlook. A CIPD qualification would be beneficial.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Barchester Healthcare
Address Barchester Healthcare
Winchester
SO21 2RT
United Kingdom
Employer's website https://www.barchester.com/ (Opens in a new tab)