About this role
Job summary
An exciting opportunity has arisen for an experienced and motivated Complex Case Manager to join our Continuing Healthcare (CHC) Team. This rewarding role supports adults with complex health needs requiring coordinated, person-centred care and support.
As a Complex Case Manager, you will ensure individuals receive the right care, at the right time, in the most appropriate setting, achieving the best possible outcomes for patients, families and carers. Working across health and social care systems, you will undertake assessments, coordinate complex care packages and work collaboratively with a range of stakeholders to deliver high-quality Continuing Healthcare services.
We are seeking a Registered Nurse with current NMC registration and degree-level education, significant post-registration experience working with individuals with complex health needs, and experience undertaking holistic assessments within multidisciplinary and multi-agency settings. You will have a sound understanding of the National Framework for NHS Continuing Healthcare, NHS-funded Nursing Care, the Mental Capacity Act, Deprivation of Liberty Safeguards and safeguarding principles. Strong clinical leadership, communication, negotiation and organisational skills are essential, together with the ability to manage complex situations, work independently and remain committed to improving outcomes through person-centred care.
Main duties of the job
As a Complex Case Manager, you will:
Undertake comprehensive Continuing Healthcare assessments and reviews to determine eligibility and ensure care remains appropriate to need. Coordinate and manage complex packages of care, ensuring services are safe, effective and focused on achieving positive outcomes. Develop person-centred care plans in partnership with service users, families, carers and multidisciplinary teams. Act as an advocate for individuals, ensuring their views and preferences remain central to decision-making. Work collaboratively with health, social care and provider organisations to deliver integrated and coordinated services. Lead and participate in multidisciplinary meetings, case conferences and care reviews. Identify, assess and manage risks, ensuring safeguarding responsibilities are met and appropriate action is taken. Monitor the effectiveness of care packages and recommend changes where needs evolve. Contribute to service improvement initiatives and support the ongoing development of Continuing Healthcare services.
About us
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Job description Job responsibilities
Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.
Person Specification
Education/Qualification Essential
Registered nurse, level 1 with current NMC registration Educated to degree level.
Experience Essential
Experience of establishing & maintaining good working relationships Experience of working across multi agency services. Experience of holistic assessment Awareness of Deprivation of Liberty Safeguards -Experience of completing Mental Capacity Act An awareness of financial management, especially in relation to brokerage and invoicing
Skills & Knowledge Essential
Evidence of continuous professional development Knowledge of National Framework for NHS Continuing healthcare and Nursing Funded Care and associated legislation and guidance Proven clinical Leadership Skills Excellent negotiating skills (to promote change & when dealing with resistance to change)
Key Attributes Essential
Ability to assess patients with complex needs Ability to lead case conferences/MDT meetings Ability to work independently Ability to manage competing priorities Able to manage own workload Able to communicate clearly and effectively both written & verbally Able to deal with challenges and appeals with the support of the Clinical Lead. Understanding of the roles of different professional groups
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Central London Community Health Trust
Address Central London Community Healthcare NHS Trust
15 Marylebone Road
London
NW1 5JD
United Kingdom
Employer's website https://clch.nhs.uk/ (Opens in a new tab)