About this role
Job summary
Are you a motivated and organised individual looking to make a difference in a meaningful environment?
St Leonard's Hospice is recruiting a Learning & Development Assistant to join our Workforce, Education, Learning & Development (WELD) department. Working as part of a small team, this role will provide professional, proactive and effective learning and development support to our workforce.
This is a part-time position based at our main hospice site, working 15 hours per week in office hours. Ideally we are looking for someone looking to work 5 hours per day on a Monday, Wednesday and Friday to fit around the existing teams working pattern and ensure there is cover within the team across the week. There will be some flexibility with start and end times. The salary for this role is £9,941.20 per annum pro rata(FTE £24,853).
We do not have sponsorship status and therefore all our offers are made conditional upon our candidates submitting evidence of their right to work in the UK in conjunction with our other pre-employment checks.
Main duties of the job
No two days will be the same and as a Learning & Development Assistant, your key duties will be to:
Act as the firsts point of contact for the WELD team including managing enquiries and resolving routine mattersPrepare training rooms ensuring they are set up correctly and produce course materialsUnder the direction of the WELD Adviser, help maintain the Hospices Learning Management System
Our ideal candidate will:
Have effective administration and organisational skillsExcellent verbal and written communication skills and be able to interact with different key stakeholdersBe a proficient user of the Microsoft Office package
What we can offer you in return:
Pending pay awardUp to 41 days Annual LeaveContinuation of NHS pension and annual leave entitlement (T&Cs apply)Attractive pension scheme for non-NHS staffFree car parkingA supportive and friendly working environmentExtensive employee discounts on shops, holidays and lifestyle choices and Blue Light Card discounts
About us
Our mission is to provide excellent care and support to those living with life-limiting illness and to the people they care about, to enrich their lives and to contribute to the ongoing development of end-of-life care. We do this by placing our patients at the centre of everything we do, and through involving patients and their families in all decisions regarding their care.
We can only achieve this with the help of our amazing colleagues, by developing and recognising their contribution, and by sharing our knowledge and skills through education, audit and research.
Job description Job responsibilities
The WELD Assistant provides professional, proactive and effective learning and development (L&D) support to our workforce and the Workforce, Education, Learning and Development (WELD) team.
Main duties and responsibilities
Administrative Support
1. Act as the first point of contact for the WELD team, managing the education email inbox and resolving routine matters and queries, highlighting urgent items and escalating where necessary to the relevant people.
2. Meet and greet students and visiting trainers.
3. Produce course materials for training events, editing and formatting content in line with brand guidelines. Prepare learner and facilitator packs based on materials lists.
4. Assist with the marketing and publicity of training; liaise with the Communications team to raise awareness of events, produce posters and maintain education and development boards.
5. Order and maintain stock of education and development supplies, ensuring compliance with purchasing and finance procedures.
6. Prepare training rooms, ensuring all equipment is available and working and training rooms are left tidy after events.
7. Provide general administrative support to the WELD team including printing, photocopying, scanning and filing.
8. Maintain the Hospice's Learning Management System including starters, changes and leavers processes and uploading registers/ attendance at training.
9. Support the WELD Adviser to maintain and report on mandatory training compliance requirements.
10. Maintain filing and archiving systems, including disposal of training records in line with policy and practice.
11. Attend WELD team meetings to review progress against work plans, compile meeting minutes and update action logs.
12. Provide support as required for the wider People team (HR and Volunteers teams).
Person Specification
Personal Essential
Ability to develop and maintain effective working relationships with a variety of people Flexible and adaptable to meet the changing needs of the service
Experience Essential
Experience of working as a team Knowledge of confidentiality Effective administration and organisational skills with the ability to prioritise workload Ability to work in a multi-task environment and meet deadlines under pressure Ability to work accurately with strong attention to detail
Desirable
Experience working in a learning and development environment or a customer facing administrative role Experience of learning management systems and/or collating data and statistical information from a management information system
Communication Essential
Excellent verbal & written communication skills
Qualifications Essential
Functional Skills Level 2 in Maths and English or GCSE in Maths and English at grade C or above
Desirable
NVQ Business Admin Level 3 or CIPD Level 3 (or equivalent experience)
IT Essential
Proficient in Microsoft applications (Word, Excel, PowerPoint, Outlook)
Employer details Employer name St Leonard's Hospice
Address St Leonard's Hospice
185 Tadcaster Road
York
North Yorkshire
YO24 1GL
United Kingdom
Employer's website https://www.stleonardshospice.org.uk/ (Opens in a new tab)