About this role
Job summary
North Hampshire Urgent Care is delighted to offer a unique opportunity for an experienced and motivated clinician to take on a pivotal leadership role in a newly established Remote Monitoring service.
This is a new role, central to the design, mobilisation and delivery of a digitally enabled service that supports patients to receive care closer to home, improves early intervention, and reduces avoidable hospital admissions.
If you are passionate about transforming healthcare, leading teams, and shaping new models of care, we would love to hear from you.
About you
We are looking for an experienced and driven individual who:
Is a registered healthcare professional with a current registration Has leadership/management experience within urgent, primary or integrated care Has a strong track record in service delivery, transformation or pathway development Is confident working across multi-provider partnerships and complex systems Has experience (or a strong interest) in digital health, remote monitoring or virtual care Demonstrates excellent communication, organisational and problem-solving skills Is passionate about delivering safe, high-quality, patient-centred care This is initially a fixed term position until 31/08/2028, with the possibility of an extension.
Interview Date: 28th July2026 at our Head Office location in Farnborough
Please note, we may close this advert early if we receive a high number of applicants.
Main duties of the job
About the role
As Remote Monitoring Service Manager, you will provide senior operational and clinical leadership for:
The Hampshire & Isle of Wight Level 2 Remote Monitoring Service The Level 3 Virtual Care at Home Service across North and Mid Hampshire You will play a key role in:
Leading service mobilisation and implementation Managing day-to-day operations and performance Working across a complex multi-provider system Embedding a safe, responsive and patient-centred service model Ensuring services are digitally enabled and future-focused
This role offers the chance to genuinely shape how care is delivered across the system and improve outcomes for patients, particularly older people living with frailty.
Please refer to the Job Description for the full list of duties and responsibilities.
About us
NHUC is a not-for-profit Community Benefit Society, working in partnership with the NHS. NHUC provides services through two divisions, Same Day Care (SDC) and TalkPlus.
SDC provides services through the Integrated Urgent Care (IUC) contract which covers the in Hours Clinical Assessment Service (CAS) and Out of Hours (OOH) provision for North Hampshire, North East Hampshire and Farnham & Surrey Heath places which are part of the Hampshire and the Isle of Wight ICB and Surrey & Sussex ICB respectively. We also provide an Urgent Treatment Centre at the front door of Frimley Park Hospital whilst also holding some smaller contacts supporting Community Hospitals OOH and Flu response. Finally, SDC has a virtual care arm supporting patients at home.
TalkPlus provide NHS Talking Therapies, supporting people with common mental health problems in Northeast Hampshire and Farnham place. TalkPlus offers a range of treatments to people who are experiencing symptoms of stress, anxiety, low mood, depression, panic, phobias or OCD. TalkPlus has care pathways to provide timely treatment for perinatal and military veteran referrals.
NHUC is a Disability Confident registered organisation and are proud to support the Armed Forces community as a signatory to the Armed Forces Covenant.
Job description Job responsibilities
Role Summary:
The Remote Monitoring Service Manager will provide senior operational leadership and clinical support for the design, mobilisation, implementation and ongoing delivery of the Hampshire and Isle of Wight Level 2 Remote Monitoring Service and North Hampshire Urgent Care Level 3 Virtual Care at Home Service.
The Service Manager will ensure that the service is safe, responsive, patient-centred, digitally enabled and delivered consistently across the HIOW footprint in line with the agreed service specification, contract, standard operating procedures, governance requirements and key performance indicators.
North Hampshire Urgent Care is the lead provider of the L2 HIOW-wide L2 Remote Monitoring Service with subcontracts in place to partner organisations to provide the service operationally outside of the North and Mid Hampshire, which NHUC will personally provide.
North Hampshire Urgent Care are the sole provider of the L3 Virtual Care at Home Service covering North and Mid Hampshire.
Internally, the Service Manager will work closely with NHUC Senior Leaders, Medical Director, Clinical Director, Director of Operations, Clinical Head of Service Primary Care and Head of Clinical Governance, Quality and Patient Safety. The Service Manager will also work closely with subcontractor providers, HIOW ICB, the digital supplier and wider system partners to ensure effective patient onboarding, alert management escalation pathways, workforce planning, education and training, quality assurance, reporting and continuous improvement.
The role will be central to ensuring the success of the Remote Monitoring Service and ensuring it supports the wider NHS ambition for prevention, early intervention, care closure to home and reduced reliance on unscheduled urgent and emergency care.
The post holder will be based at NHUCs head office, located at The Meads Business Centre in Farnborough, however there will be requirement to attend other NHUC and subcontractor / partner locations on an ad hoc basis.
Main Duties and Responsibilities:
Leadership and Service Management
Provide visible, accessible and effective operational leadership for the Remote Monitoring Service, creating a culture where staff understand their roles, responsibilities and contribution to safe patient care. Lead the mobilisation and implementation of the service, ensuring that operational plans, workforce requirements, training, reporting arrangements, escalation pathways and digital processes are in place ahead of go-live and refined as the service develops.Manage the day-to-day operational delivery of the service, ensuring that the agreed hours of operation, service model and standards are maintained across the HIOW footprint.Support the development and review of standard operating procedures, pathways, guidance, action plans and service improvement plans.Monitor subcontractor performance against agreed contractual requirements, escalating concerns appropriately and contributing to provider assurance processes.Represent NHUC and the Remote Monitoring Service in relevant operational, mobilisation, governance and stakeholder meetings.
Lead Provider and Partnership Working
Support NHUC in its role as Lead Provider, ensuring effective collaboration with subcontractor providers and system partners.Coordinate cross-provider delivery arrangements, ensuring consistency of patient experience, escalation processes, quality assurance, reporting and shared learning in line with contractual service requirements.Obtain assurance that subcontracted organisations are operating and delivering the service in line with NHUC values, including their staff training and ensuring sufficient rota cover / resilience.Support partnership arrangements to flex resources and provide cross-cover where required to meet service demand.
Operational Delivery, Performance and KPI Management
Monitor performance data and service activity to identify trends, risks, capacity pressures and opportunities for improvement.Ensure robust processes are in place for responding to RED alerts within 2 hours and AMBER alerts within 6 hours, in line with the service specification and local procedures.Support delivery of expected alert resolution levels within the Remote Monitoring Service, escalating unresolved or complex issues appropriately.Prepare and present regular performance, quality and operational reports for NHUC, HIOW ICB, contract review meetings, governance meetings and internal leadership forums.Work with finance and senior leaders to understand service activity, resource utilisation and contract delivery requirements.Investigate KPI breaches and contribute to service improvement plans.Undertake reporting in line with national and local requirements.
Workforce, Training and Line Management
Provide direct line management to relevant Remote Monitoring Service staff as agreed within the service structure, including registered and non-registered clinicians and other operational staff.Ensure staff receive appropriate induction, training, supervision, appraisals, 1:1s and ongoing support in line with NHUC policies and service requirements.Coordinate workforce planning, rota arrangements and staffing escalation plans to maintain safe and effective service delivery 8am to 8pm, 7 days per week, 365 days per year, 365 days per year.Promote staff wellbeing, psychological safety and an open culture where concerns, difficult cases and learning needs are discussed appropriately.
Patient Onboarding, Access and Experience
Oversee operational processes for patient identification, invitation, consent, onboarding, training and ongoing engagement with the Remote Monitoring Service.Ensure onboarding processes support patients and carers to understand the purpose of the service, how to use the digital portal/app and when to seek emergency help.Work with partners to minimise digital exclusion, including supporting processes for equipment provision where required and agreed.Ensure patient and carer feedback is collected, reviewed and used to inform service improvement.Promote equitable access and a patient-centred, strengths-based approach to supporting older people living with frailty.
Digital Platform, Information Governance and Clinical Safety
Act as an operational link between NHUC, subcontractors, HIOW ICB and the digital supplier to support implementation and day-to-day use of the remote monitoring dashboard, patient portal/app and reporting functionality.Support the development of processes for digital onboarding, dashboard monitoring, data visibility, alert categorisation, reporting and integration with CHIE or other agreed records systems.Ensure operational issues with the digital platform are identified, logged, escalated and resolved in collaboration with the supplier and relevant internal leads.Work with information governance and clinical safety leads to support compliance with UK GDPR, the Data Protection Act 2018, data sharing agreements, DPIAs and relevant NHS clinical safety standards, including DCB0160 for deployment of health IT systems.Ensure staff follow accurate, clear and contemporaneous documentation standards within the digital dashboard and any linked clinical records.
Professional
Undertake training that meets personal, mandatory and organisational learning needs, including statutory and mandatory training, information governance, safeguarding and role-specific digital platform training.Maintain knowledge of relevant NHS urgent and same day care priorities, proactive care, virtual care, remote monitoring, frailty, digital transformation and care closer to home models.Work within NHUC policies, protocols, procedures and values, demonstrating professionalism, integrity and a commitment to safe, effective and supportive care.Demonstrate strong organisational skills, the ability to prioritise competing demands and the capability to work effectively under pressure in a complex multi-provider environment.Maintain confidentiality, professional boundaries and high standards of communication with patients, carers, staff and external partners.
Clinical Oversight
Provide clinical oversight to the service including supporting registered and non-registered clinicians with queries that may arise during service provision.Undertake ad-hoc clinical shifts within the service, at times of surge escalation or to cover workforce absence, where clinically competent and operationally required.Maintain an active professional registration and fitness to practice with either the Nursing and Midwifery Council (NMC), Health and Care Professions Council (HCPC) or General Medical Council (GMC) on the part of the Register relevant to the post with no restrictions in place.
Additional Requirements
The post holder will:
Maintain professional registration and clinical competence.Participate in continuing professional development and revalidation requirements.Complete all mandatory and statutory training requirements.Comply with information governance, confidentiality, and data protection requirements.Support NHUC in preparation for internal and external assurance activities, including CQC inspections, commissioner reviews and contractual audits, as required.Demonstrate a strong commitment to collaborative working and teamwork.Support NHUC's values and behaviours.Be willing to undergo an Enhanced DBS check
Person Specification
Knowledge, Communications, Interpersonal and Personal Skills Essential
Proficient in using standard office software (e.g., Microsoft Office, email, databases) Demonstrates ability to lead, motivate, or supervise others. Supports performance management and contributes to team development. Flexible in approach to the needs of the service and responsive to change Understands and supports principles of equality, diversity, and inclusion in the workplace. Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines Works effectively as part of a team, supports colleagues, and contributes to shared goals. Excellent verbal and written communication skills. Ability to work collaboratively, manage time effectively, and maintain professionalism. Ability to build effective working relationships, demonstrate professionalism, and maintain confidentiality. Shows initiative, reliability, and adaptability. Excellent liaison and negotiation skills
Desirable
Awareness of, or experience in using remote monitoring platforms
Experience Essential
Experience working within urgent care, primary care, same day care or integrated urgent care services Experience of leading, supervising or managing clinical teams Proven track record of service delivery Proven track record of people management
Desirable
Proven track record of service development, transformation or pathway development programmes Experience of supporting CQC inspections, regulatory compliance or quality assurance processes Experience of working within remote / telehealth services
Qualifications Essential
Current and full membership with a professional registering body (NMC, HCPC, GMC) Educated to degree level
Desirable
Postgraduate qualification in leadership, education, management or related subject
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name North Hampshire Urgent Care
Address The Meads Business Centre
19 Kingsmead
Farnborough
GU14 7SR
United Kingdom
Employer's website https://www.nhuc.co.uk/ (Opens in a new tab)