About this role
Do you have Cash Office experience? Are you comfortable with Cash Handling and Reconciliation? If yes, we would love to hear from you! Join us as a Customer Assistant in our Ipswich Club offering full and part time contracts which will include evenings and weekends.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and moreThrive App – for your mental wellbeing approved by the NHSBuzz Brights Apprenticeships Buzz Brilliance Awards – Employee Recognition SchemeBuzz Learning, our digital learning platform with access to 100s of online coursesIn-house Training – Fire safety, Food safety 1 & 2, COSHH and moreAccess to Trained Mental Health Advocates for advice on your mental wellbeing4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)Staff discount 50% off bingo tickets, food & soft drinksRefer a Friend SchemeLife AssurancePension Scheme Your Responsibilities as Part of Our Team
Build rapport and relationships with CustomersBe flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standardSupport with other duties as requested by the line managerEnsuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We’re Looking For
Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environmentOutstanding communication skills that can be adapted to different situations when necessaryExperience of handling cash and basic numeracy knowledgeYou are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards Applicants must be 18+
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