About this role
Job summary
GENERAL PORTER - PORTERING SERVICES
QE Hospital, Gateshead. NE9 6SX
QE Facilities (QEF)
We are seeking to recruit a motivated and reliableGeneral Porter to join our Portering Services team at QE Hospital, Gateshead.
You will play a vital role as part of our Healthcare Facilities Support Team, delivering a professional, efficient, and customer-focused portering service. This role involves supporting patient care, staff requirements, and wider facilities operations across the hospital site.
Working under the direction of the Portering Management Team, you will utilise allocated equipment and resources to ensure services are delivered safely, effectively, and in line with QEF policies and procedures.
Main duties of the job
Safely transport patients, under the direction of clinical staff, including their belongings, medical records, and medications Provide a collection and delivery service for mail, parcels, pharmacy items, and supplies (internal and external) Transport and manage medical devices, including loan library items Handle the collection, distribution, and storage of Equipment Move furniture and equipment as directed by Chargehands Assist in emergency situations including urgent specimen/blood transfers, fire procedures, and major incidents Manage the distribution and storage of medical gases Transport food regeneration trolleys and catering items to and from wards and departments Carry out duties associated with the mortuary (including out-of-hours responsibilities) with appropriate record keeping Maintain high standards of professionalism, always demonstrating a courteous, helpful, and patient-focused approach Provide general assistance to staff, patients, and visitors across the hospital
About us
QE Facilities (QEF) is a wholly owned subsidiary of Gateshead Health NHS Foundation Trust (GHNT).
We deliver a wide range of non-clinical support services including estates, facilities management, procurement, transport, pharmacy, and medical engineering services.
Please note:
Employment is under QEF Terms and Conditions, which differ from NHS Agenda for Change We do not hold a sponsorship licence and cannot offer sponsorship
Job description Job responsibilities
Essential Criteria
Willingness to undertake relevant training Experience in a customer-focused role (ideally within healthcare or security) Strong interpersonal skills with a caring and professional approach to patients and colleagues Ability to work independently and as part of a team Good organisational and time management skills with attention to detail Ability to follow instructions and respond to changing priorities Desirable Criteria
Full UK Driving Licence Basic understanding of Maths and English Basic understanding of Mobile devices Knowledge of health and safety practices, including infection prevention, manual handling, and safe working procedures Key Skills & Attributes
Friendly, approachable, and professional manner Ability to remain calm under pressure Flexible approach to work areas and shift patterns Ability to make informed decisions and escalate concerns appropriately Team player with a commitment to high standards of service delivery
Person Specification
Qualifications Essential
Full UK Driving Licence
Desirable
NVQ or equivalent qualification
Experience Essential
Willingness to undertake relevant training Experience in a customer-focused role (ideally within healthcare or security) Strong interpersonal skills with a caring and professional approach to patients and colleagues Ability to work independently and as part of a team Good organisational and time management skills with attention to detail Ability to follow instructions and respond to changing priorities
Desirable
Knowledge of health and safety practices, including infection prevention, manual handling, and safe working procedures
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name QE Facilities
Address Portering Office - Facilities Admin Hub
Queen Elizabeth Hospital, Car Park 5, Windy Nook.
Gateshead
NE9 6SX
United Kingdom
Employer's website https://www.qefacilities.co.uk/ (Opens in a new tab)