About this role
Job summary
Customer Service
Greet and serve patients, staff, and visitors promptly and courteously.
Handle customer queries and complaints professionally.
Food & Beverage Preparation
Prepare and serve hot and cold drinks, snacks, and light meals according to hygiene and safety standards.
Operate coffee machines and other kitchen equipment.
Cash Handling & Till Operation
Process transactions accurately using a till or POS system.
Handle cash, card payments, and issue receipts.
Stock Management
Refill displays and fridges as needed.
Assist with stock rotation, deliveries, and inventory checks.
Cleaning & Hygiene
Maintain cleanliness of all work areas, including counters, tables, and kitchen equipment.
Follow food safety, infection control, and NHS hygiene regulations.
Teamwork & Communication
Work collaboratively with colleagues to ensure smooth operation.
Communicate effectively with team members and supervisors.
Main duties of the job
o Food preparation following all food safety legislative and departmental practices.
o Complete daily cleaning duties according to cleaning schedules in line with C.O.S.H.H. regulations.
o Regular checking and completion of daily audit records (safety, cleaning, food hygiene).
o To be familiar with and assist in the security of the department and its contents.
o Report equipment defects to ensure remedial action is taken.
o Responds to requests for further/out of hours food requirements for patients and dining rooms.
o Service of food to customers within dining areas.
o Operation of electronic cash registers and handling of monies.
About us
QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.
We provide a range of non- clinical services to GHNT and other NHS organisations. Our services include: estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).
In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.
QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.
We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.
Job description Job responsibilities
Food preparation following all food safety legislative and departmental practices.
Complete daily cleaning duties according to cleaning schedules in line with C.O.S.H.H. regulations.
Regular checking and completion of daily audit records (safety, cleaning, food hygiene).
To be familiar with and assist in the security of the department and its contents.
Report equipment defects to ensure remedial action is taken
Responds to requests for further/out of hours food requirements for patients and dining rooms.
Service of food to customers within dining areas.
Operation of electronic cash registers and handling of monies.
Person Specification
Qualifications Essential
Basic numeracy and literacy skills
Desirable
Level 2 Food Hygiene Certificate
Experience Desirable
Experience working in a large scale catering organisation
Knowledge Essential
Personal organisation and time management Constructive team working and participation including multi-disciplinary team relationships Ability to work as team or independently Patient and client interactions which portray a professional, supportive and caring service
Desirable
Knowledge of the application of all regulatory and legislative requirements required to ensure a Healthy & Safe environment including: Hazzard Analysis Critical Control Points (HACCP); Safe Working; COSHH; Detailed Food Safety and Handling; Patient and Customer Care Cleaning procedures and protocols Food allergens knowledge to ensure customer safety Knowledge of food quality and service
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name QE Facilities
Address QE Facilities Queen Elizabeth Hospital
Old Durham road
Gateshead
NE9 6SX
United Kingdom
Employer's website https://www.qefacilities.co.uk/ (Opens in a new tab)