About this role
Job summary We currently have two vacant part-time posts, covering 22.5 hours and 28.5 hours per week.
We are looking for a friendly, self-motivated, and confident person with experience in providing a high standard of customer care. The post holder will provide a comprehensive patient focused reception service working in our Outpatient Reception at Ashford and St Peters NHS Foundation Trust. The post holder will work across the Trust sites, which could include Woking Community Hospital.
If you find fulfilment in working in a dynamic and demanding environment, this role offers you the opportunity to truly impact the service we provide to our local community, with the patient's needs always at the heart of our operations.
The successful candidate must have previous reception experience and have excellent communication and customer service skills.
The post holder will play a crucial role in delivering top-notch, safe, and compassionate healthcare to patients. By supporting and welcoming patients into services that cater to their unique needs, the Outpatient Administrator will also provide administrative support to a team, acting as a bridge between patients, doctors, practitioners, and other healthcare professionals, and managing appointments. The staff member will consistently deliver high-quality customer service and maintain a professional demeanour at all times.
Main duties of the job
The post holder will play a crucial role in delivering top-notch, safe, and compassionate healthcare to patients. By supporting and welcoming patients into services that cater to their unique needs, the Outpatient Administrator will also provide administrative support to a team, acting as a bridge between patients, doctors, practitioners, and other healthcare professionals, and managing appointments. The staff member will consistently deliver high-quality customer service and maintain a professional demeanor at all times.
About us
Ashford and St. Peters Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff.
Our vision is to provide an outstanding experience and best outcomes for patients and the team. We are committed to providing continuous professional development and flexibility to deliver our workforce plan.
We are part of a collaborative Group with the Royal Surrey NHS Foundation Trust. As part of this partnership, colleagues may occasionally work across both organisations to support shared services, development opportunities and patient care.
St Peter's Hospital delivers complex medical and surgical care, maternity and emergency services. Day and orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital. Additional services are delivered at Woking Community Hospital.
Our Values provide us with the behaviours we respect and can commit to. By living our values through our everyday interactions, we can build a stronger, more resilient, and forward- thinking organisation, guiding us to achieve success and make a positive impact on how we deliver our services.
We can offer you the full range of NHS benefits and discounts.
Please note that adverts may close early, so early application is encouraged.
For more information about careers at ASPH please visit:www.asph-careers.org
Job description Job responsibilities
The post holder will play a crucial role in delivering top-notch, safe, and compassionate healthcare to patients. By supporting and welcoming patients into services that cater to their unique needs, the Outpatient Administrator will also provide administrative support to a team, acting as a bridge between patients, doctors, practitioners, and other healthcare professionals, and managing appointments. The staff member will consistently deliver high-quality customer service and maintain a professional demeanor at all times.
Person Specification
Qualifications Essential
Educated to GCSE Level(or Equivalent)
Desirable
Conflict Resolution training
Knowledge Essential
oo Familiar with Microsoft Office Understanding of Pathways and RTT requirements IT literate with strong keyboard skills
Desirable
Medical terminology
Experience Essential
Administration / Reception experience Customer Service experience Telephone and face-to-face contact with clients and other people at all levels.
Desirable
Experience of working within the NHS or other Health industries Familiarity with Cerner/SSC
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Ashford & St. Peter's Hospitals NHS Foundation Trust
Address Ashford and St Peters Hospital
London Road
Ashford, Surrey
TW15 3AA
United Kingdom
Employer's website https://www.ashfordstpeters.nhs.uk/ (Opens in a new tab)