About this role
Job summary
Practice Operations & Governance Lead - 24 hours a week
About the Role (Not Your Average Day Job)
We're looking for a Practice Operations & Governance Lead to help keep everything running like a well oiled machine behind the scenes. This is a hands on, varied role supporting the Practice Manager and Deputy Practice Manager, with a focus on day-to-day operations, compliance, and catching all those small-but mighty details that make a big difference.
You'll be right at the heart of the action, working across the team to keep systems up to date, processes flowing, and standards high. One day you might be tackling health and safety or premises compliance, the next you're processing finance claims, setting up new starters, or helping someone feel at home on their first day.
We're looking for someone organised, practical, and quietly brilliant at getting things done, the kind of person who spots what needs doing before anyone else does. You'll bring a calm, steady presence, keep things moving when it gets busy, and help create a workplace where people feel supported and everything just works.
If you love variety, enjoy fixing things before they become problems, and take pride in keeping everything running smoothly, you'll fit right in. As the role works across both sites, a full driving licence and access to a vehicle is essential.
If you would like to find out more or arrange a visit, contact Caroline, at [email protected]
Main duties of the job Main Duties (What Youll Be Doing)
Think of this role as the glue that helps hold everything together. You'll keep a close eye on the operational side of the practice leading on health and safety, carrying out risk assessments, and making sure the building and environment are safe, compliant, and well looked after.
You'll keep the finance admin on track too, processing claims and invoices accurately and on time so nothing falls behind. When it comes to systems, you'll be the go to for setting up new users and making sure everything is secure, up to date, and working as it should.
You'll also play a key role in welcoming new faces to the team coordinating starters and leavers, and helping deliver friendly, well-organised inductions that help people settle in quickly and confidently.
And in between all that? You'll be keeping the day to day ticking along jumping in where needed, staying one step ahead, and making sure nothing important slips through the cracks. Its perfect for someone who thrives on variety, loves being organised, and gets real satisfaction from making things run better for everyone.
About us
About the Practice
Who We Are
We are a friendly, forward thinking practice serving over 12,000 patients across two sites in Wem and Prees, both offering convenient free parking. We pride ourselves on a supportive culture, strong team ethos, and our reputation as a high-quality training practice for GP Registrars and medical students.
Our Team
Our experienced and collaborative team includes seven GP Partners, three salaried GPs, three Advanced Clinical Practitioners, and growing Nursing, Administrative, Dispensary, and Data teams. We are a veteran-friendly practice and operate from modern premises, supported by a well established PCN team. We use EMIS Web and maintain a strong CQC rating.
Working With Us
We believe happy staff make great teams. Alongside generous annual leave plus bank holidays you'll get your birthday off. There's always tea, coffee and a just in case cupboard for missed lunches, and we make time for regular socials. With Shrewsbury just 20 minutes away and great links to Chester, Birmingham and beyond, we're as accessible as we are welcoming.
Job description Job responsibilities
Operational Support
Support the day-to-day running of the practice, ensuring systems, processes, and tasks remain on track Act as a central point of contact for operational queries and support across the team Assist management in maintaining an organised, efficient, and well-functioning working environment Health & Safety and Compliance
Lead on health and safety processes, ensuring compliance with current legislation and practice policies Complete, review, and maintain risk assessments Support premises compliance, including routine checks and maintenance coordination Assist in preparing for inspections and audits Finance Administration
Process finance claims and invoices accurately and in a timely manner Maintain organised financial records and support reconciliation processes as required Liaise with relevant stakeholders regarding finance-related queries Workforce & Systems Coordination
Coordinate onboarding and leaver processes, ensuring all required documentation and actions are completed Support and participate in inductions for staff, students, and locums Set up and maintain user access across practice IT systems, ensuring compliance with information governance standards Governance & Record Keeping
Maintain up-to-date policies, procedures, and compliance records Support governance processes, including monitoring actions and maintaining documentation Ensure key operational records are accurate, current, and easily accessible General Support
Provide flexible support across the practice, responding to changing priorities Identify opportunities to improve processes and efficiency Ensure that important administrative and operational tasks are completed and not overlooked
Person Specification
Experience Essential
Experience in an administrative, operations, or coordination role. Experience of managing multiple tasks and priorities in a busy environment. Experience of maintaining accuracy in records.
Desirable
Experience within a GP practice or NHS/healthcare setting. Experience of supporting compliance, governance, or audit processes. Experience handling finance administration (e.g. invoices, claims). Experience supporting staff onboarding or inductions.
Skills Essential
Strong organisational skills with the ability to prioritise effectively. Good attention to detail and accuracy. Ability to work independently and take initiative. Confident IT skills, including use of Microsoft Office and data systems. Clear and professional communication skills (written and verbal). Understanding of confidentiality and data protection principles.
Desirable
Knowledge of health and safety requirements and risk assessments. Understanding of governance and compliance requirements in healthcare. Familiarity with GP IT systems and user access management such as EMIS.
Qualifications Essential
Good standard of general education (e.g. GCSEs or equivalent, including English and Maths). Evidence of continued professional development.
Desirable
Qualification or training in administration, business support, or healthcare. Health & Safety training or certification. Knowledge of NHS/primary care systems (e.g. EMIS, SystmOne).
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Wem and Prees Medical Practice
Address New Street
Wem
Shrewsbury
SY4 5AF
United Kingdom
Employer's website https://www.wemandpreeshealth.co.uk (Opens in a new tab)