About this role
Job summary
Are you looking to start a rewarding career in healthcare? Join our friendly and supportive team as a Long Term Condition & Prescription Support Administrator and make a real difference to patients every day.
This is a fantastic entry-level opportunity where youll gain hands-on experience in a GP practice environment, working alongside pharmacists, clinicians, and care teams to support people with long-term health conditions and ensure prescriptions are processed safely and efficiently.
Main duties of the job
In this varied and fast-paced role, you will play a key part in helping patients access the care they need. You will:
Support patients with long-term conditions by inviting them for reviews, tests, and appointments Help manage repeat prescriptions and respond to routine medication queries Contact patients by phone, text, or email to arrange follow-ups and provide updates Keep patient records accurate and up to date using the clinical system Work closely with pharmacy and clinical teams to keep services running smoothly
You wont be expected to make clinical decisions full training and clear guidance will be provided, making this an ideal stepping stone into healthcare.
About us
Horizon Healthcare are a friendly City centre practice with a diverse population of over 29,000 patients.
We are a three GP Partnership supported by dedicated teams of Salaried GPs, Urgent Care Practitioners, Clinical Pharmacists, Practice Nursing Team and Mental Health Practitioners. We are backed up by an excellent management and administration team.
Job description Job responsibilities
The Care Coordinator plays a key role in supporting the delivery of safe, effective, and accessible primary care services at scale.
The post holder will support the Pharmacy, LTC and Prescription teams by undertaking high volume, protocol driven coordination and administrative activities, ensuring medicines related and long term condition work is completed efficiently and safely.
This role contributes directly to:
improving patient access and responsivenesssupporting delivery of QOF and population health programmesenabling clinical pharmacists and clinicians to focus on funded clinical activitysupporting medicines optimisation and prescribing quality initiatives aligned to ICB priorities.
The post holder will not undertake clinical decision making but will work within clear protocols, supporting care coordination and patient pathways.
Person Specification
Qualifications Essential
Educated to GCSE level or equivalent
Desirable
Experience or training in healthcare or administrative settings
Skills Essential
Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure
Desirable
SystmOne user skills
Experience Essential
Experience working in an administrative or patient-facing role
Desirable
Experience in GP practice, pharmacy or healthcare Experience with appointment systems or clinical software
Personal qualities Essential
Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Horizon Healthcare
Address 3-5 Burton Road
Derby
DE1 1TH
United Kingdom
Employer's website https://www.horizonhealthcare.nhs.uk/ (Opens in a new tab)