About this role
Job summary
We are seeking a highly organised and proactive Administration Assistant to support our busy practice team. 20 hours per week, 4/5 hours per day, shift starts at 12.00pm.
The ideal candidate will be responsible for a wide range of administrative duties, with a strong focus on accuracy, efficiency, and attention to detail. A key part of the role involves coding patient information onto the SystmOne clinical system, so the ability to work carefully with clinical data and follow procedures is essential.
Interviews will be held during the week commencing 06/07/2026.
Main duties of the job
The post holder will be responsible for:
Processing incoming and outgoing mail, emails, and patient documents
Scanning and accurately recording information into patient records
Read-coding clinical information using SystmOne
Handling phone calls and responding appropriately to enquiries
Supporting clinicians and colleagues with general administrative tasks
Ensuring information is processed accurately and in a timely manner
The role requires someone who can work under pressure, maintain confidentiality, and consistently deliver high quality administrative support in a healthcare environment.
About us
Horizon Healthcare is a friendly city centre practice operating across two sites with a diverse population of over 29,000 patients.
We are a three GP Partnership supported by dedicated teams including Salaried GPs, Clinical Pharmacists, Practice Nurses and HCAs, Urgent Care Practitioners, alongside Mental Health Practitioners and Physiotherapists. These clinical teams are supported by excellent reception, administration and management teams.
Job description Job responsibilities
To be responsible for undertaking a wide range of administrative duties. Duties will include being responsible for the read-coding of relevant information into the patients electronic healthcare records on SystmOne clinical system, adhering to the practice coding policy. Open surgery post, deal with incoming emails and scan patient documents, also processing of information (electronic and hard copy) in a timely manner and in accordance with current policies. Additionally, the post holder may need to support the administration and receptionist teams when required. Duties are not exhaustive and may change due to the needs of the Practice.
Person Specification
Personal qualities Essential
Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure
Experience Essential
Experience of administrative duties
Desirable
Experience of working with the general public Experience of working in a health care setting
Knowledge and Skills Essential
Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure
Desirable
SystmOne user skills
Knowledge and Skills Essential
Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure
Desirable
SystmOne user skills
Qualifications Essential
Educated to GCSE level or equivalent
Desirable
GCSE Mathematics & English (C or above) NVQ Level 2 in Health and Social Care
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Horizon Healthcare
Address 3-5 Burton Road
Derby
DE1 1TH
United Kingdom
Employer's website https://www.horizonhealthcare.nhs.uk/ (Opens in a new tab)