About this role
Job summary
North Wigan Primary Care Network (PCN) is seeking a highly organised and motivated Administration Coordinator to join our team. This is an exciting opportunity to play a key role in supporting the delivery of high-quality, patient-centred care across our network of GP practices.
Working closely with the PCN Management Team, Clinical Director and member practices, the post holder will provide administrative, project and performance support to help deliver PCN priorities, contractual requirements and quality improvement initiatives. The role will involve coordinating activities across practices, supporting service development, monitoring performance, and helping to implement changes that improve patient outcomes and operational efficiency.
This position is ideal for an individual who enjoys working with data, coordinating projects, building relationships and contributing to service improvement within primary care.
The role will be based at Aspull Surgery.Should we receive a suitable amount of the applicants, the position may be closed early
Main duties of the job
The Administration Coordinator will support the effective operation and development of our PCN by:
Monitoring and managing generic PCN email and enquiriesProviding administrative support to Clinical Director and Management TeamCoordinating implementation of agreed service changes, contracts, policies, pathways and quality improvement initiativesCreating and running searches using clinical systems such as EMIS and SystmOne to monitor performance against local and national targetsProduce and maintaining reports, dashboards and performance data to support decision-making and service improvementIdentifying trends, opportunities and innovative solutions to improve patient care and practice efficiencySupporting data quality improvement initiatives across practicesDeveloping effective working relationships with PCN practices and stakeholdersSupporting delivery of Quality and Outcomes Framework (QOF), Investment and Impact Fund (IIF), and other contractual or incentive schemesProviding regular progress updates to practices regarding projects, performance and contractual requirementsSupporting practices and staff in effective use of digital systems and new technologiesParticipating in and contributing to working groups, meetings, project groups and relevant forums across the PCNEscalating issues and providing feedback to PCN leadership to support effective decision-making and service planningAttend meetings as required and contribute to discussions on service delivery and improvement
About us About Us
North Wigan Primary Care Network is a collaborative partnership of four GP practices working together to provide high-quality healthcare services to our local population.
Aspull Surgery, Beech Hill Medical Practice, Shevington Surgery, Standish Medical Practice.
We are committed to innovation, collaboration and continuous improvement, ensuring that patients receive safe, effective and accessible care. By working collectively, we are able to develop services, share expertise and implement improvements that benefit both patients and staff.
As our network continues to evolve, we are investing in roles that support data-driven decision-making, service development and operational excellence across our practices.
Job description Job responsibilities JOB DESCRIPTIONJob Title
Administration Coordinator
LocationNorth Wigan Primary Care Network
Reports ToPCN Manager / Clinical Director
Salary£14.00 - £14.50 per hour
HoursFull Time
Base will be Aspull Surgery
Job PurposeThe Administration Coordinator will provide comprehensive administrative, coordination and performance support to North Wigan Primary Care Network (PCN).
The post holder will work closely with the PCN Management Team, Clinical Director and member practices to support the coordination of services within the network and the implementation and standardisation of agreed service changes, contracts, policies, pathways and quality improvement initiatives.
The role will support the delivery of PCN contractual requirements by monitoring performance, producing reports and dashboards, coordinating projects and facilitating effective communication between stakeholders. The post holder will contribute to service improvement activities that enhance patient outcomes, improve efficiency and support the delivery of high-quality primary care services.
Key ResponsibilitiesAdministrative SupportMonitor and manage generic PCN email accounts, responding appropriately or directing enquiries to the relevant person.
Provide administrative support to the Clinical Director and PCN Management Team.
Prepare agendas, meeting papers, presentations and supporting documentation.
Organise and coordinate meetings, events and training sessions as required.
Produce accurate minutes and action logs where required.
Maintain effective filing and record management systems.
Performance Monitoring and ReportingDesign and run searches using EMIS, SystmOne and other approved systems to monitor performance against local and national targets.
Collect, analyse and validate data from a variety of sources.
Develop and maintain performance dashboards and reports for practices and PCN leadership.
Support monitoring of contractual requirements including QOF, IIF, Primary Care Standards and other relevant schemes.
Identify trends, gaps and opportunities for improvement through data analysis.
Provide regular performance updates to member practices and PCN leadership.
Service Improvement and Project CoordinationSupport the planning, implementation and monitoring of PCN projects and service developments.
Assist with the implementation of new services, pathways, policies and procedures.
Monitor project progress and escalate risks or issues where appropriate.
Support quality improvement initiatives across the network.
Contribute to identifying innovative ways of improving patient care, workforce efficiency and service delivery.
Stakeholder EngagementBuild and maintain effective working relationships with member practices and external partners.
Act as a point of contact for practices regarding PCN projects and initiatives.
Support communication and engagement activities across the PCN.
Provide feedback to PCN leadership regarding progress, challenges and opportunities.
Support collaborative working across practices to achieve shared objectives.
Digital and Systems SupportSupport practices and PCN staff in the effective use of existing and new technologies.
Assist with the implementation of digital solutions that improve service delivery and efficiency.
Promote consistency and standardisation of processes across member practices.
Support data quality initiatives and system optimisation.
Meetings and RepresentationAttend PCN meetings and relevant forums as required.
Participate in working groups, project groups and service development meetings.
Present updates and reports to stakeholders when appropriate.
Support the sharing of learning and best practice across the network.
General ResponsibilitiesThe post holder will:
Maintain confidentiality at all times in accordance with Data Protection legislation, NHS policies and organisational procedures.
Comply with all relevant PCN policies and procedures.
Take responsibility for their own professional development.
Work flexibly to meet the needs of the service.
Promote equality, diversity and inclusion in all aspects of their work.
Contribute to creating a positive working environment and culture.
Undertake any other duties appropriate to the grade and nature of the role.
Health and SafetyThe post holder is responsible for:
Taking reasonable care of their own health and safety and that of others affected by their actions.
Following all health and safety policies and procedures.
Reporting hazards, incidents and near misses promptly.
Information GovernanceThe post holder will:
Maintain strict confidentiality of patient, staff and organisational information.
Adhere to all information governance, data protection and cybersecurity requirements.
Ensure records are maintained accurately and securely.
Equality and DiversityThe post holder must support the principles of equality, diversity and inclusion and ensure all individuals are treated with dignity, fairness and respect.
ReviewThis job description is intended as an outline of the main duties and responsibilities of the role. It is not intended to be exhaustive and may be amended following consultation to meet the changing needs of the organisation.
Person Specification
Qualifications Essential
Good standard of general education including GCSEs (or equivalent) in English and Mathematics. Evidence of competency in IT systems and Microsoft Office applications.
Desirable
Relevant administration, project management or business support qualification. Training in quality improvement methodologies.
Experience Essential
Experience working in an administrative or coordination role. Experience using Microsoft Office packages, including Excel, Word and Outlook. Experience handling and managing data accurately. Experience working independently and managing competing priorities.
Desirable
Experience working within Primary Care, the NHS or a healthcare environment. Experience using EMIS, SystmOne or other clinical systems. Experience supporting service improvement or project delivery. Experience producing reports, dashboards or performance data.
Knowledge Essential
Understanding of confidentiality, information governance and data protection principles. Knowledge of administrative processes and office systems. Awareness of the importance of data quality and performance monitoring.
Desirable
Understanding of Primary Care Networks and NHS structures. Knowledge of QOF, IIF, QIPP and other primary care contractual requirements. Awareness of quality improvement methodologies.
Skills and Attributes Essential
Excellent organisational and time management skills. Strong communication and interpersonal skills. Ability to analyse and interpret data accurately. Strong attention to detail and accuracy. Ability to work effectively both independently and as part of a team. Confident using IT systems and digital technologies. Professional, approachable and adaptable manner.
Desirable
Advanced Excel skills. Experience creating dashboards and data visualisations. Ability to facilitate meetings and contribute to service development initiatives.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Shevington Surgery
Address Houghton Lane
Shevington
Wigan
WN6 8ET
United Kingdom
Employer's website https://www.shevington-surgery.co.uk (Opens in a new tab)