About this role
Job summary
An exciting opportunity has arisen for a key member of senior staff within the Patient Safety and Assurance team. The role is diverse and touches upon a number of key Health Board functions including patient safety, incident management, assurance processes and regulator inspection action planning activity, including supporting clinical services to complete actions.
This role will support the assurance and governance of clinical / patient safety related to incidents, risks, external inspections and associated programmes of work.
As a senior member of the team, they will be required to deputise for the Patient Safety and Assurance Manager on occasion as required, ensuring continuation of the department's functions.
Main duties of the job
The post holder will:
support the co-ordination and oversight of the management of the investigation process of all serious patient safety incidents and incidents of high impact to the organisation.
co-ordinate, undertake and advise on patient safety incident and other complex investigations or thematic reviews, including working with external reviewers.
manage the Duty of Candour process for allocated incidents.
provide specialist advice and support to the Triumvirate Team and others on all issues relating to risk and safety. This will include drawing on their own clinical and professional knowledge and extensive experience.
undertake patient safety incident and other complex investigations or reviews, within the scope of the service, ensuring they are managed in line with good practice and utilising established project management methodologies.
utilise advanced clinical skills and extensive knowledge base to undertake specialist assessments, critically analysing complex information to make informed decisions regarding material to inform investigations to ensure high quality investigations.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers Numerous mental health and learning disabilities services
Job description Job responsibilities
Support the Patient Safety and Assurance Manager in the oversight of responses to external inspections and peer reviews including ensuring action plans developed in response are SMART.
Be responsible for the day-to-day management of their allocated caseload. This involves managing multiple complex investigations and programmes of work at any one time, with a substantial number of stakeholders.
Support the Quality Assurance and Safety Team through the Health Boards governance structure, in identifying learning themes and feeding back the outcomes of investigations.
Undertake, review and analyse highly complex, sensitive investigations and interpret and apply Health Board policies and procedures, regulation and relevant statutory obligations.
You will be able to find a full Job description and Person Specification attached within the supporting documents.
Interviews will be held on 26/06/2026
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Person Specification
Qualifications and Knowledge Essential
Relevant professional qualification with current professional registration. Educated to Master's level, or equivalent experience. Evidence of continued professional development. Working knowledge of relevant literature, research and legislation relating to clinical governance, patient safety and quality. Clear understanding of the concept of evidence-based practice and clinical effectiveness. Trained in recognised investigation methodologies e.g. Root Cause Analysis techniques Conversant with the duties under the Health and Social Care (Quality and Engagement) (Wales) Act 2020 and the Health and Care Quality Standards Conversant with Putting Things Right Regulations.
Desirable
Interest and knowledge in the broad healthcare agenda.
Experience Essential
Significant post registration experience Undertaking complex investigations and being a lead Investigation Officer Incident investigation and investigation report writing skills. Risk management / clinical governance / patient safety and quality. Use of risk assessment tools, methodologies and risk management. Managing change. Multi professional team working.
Desirable
Experience at a senior level. Demonstrate a practical, problem solving approach to risk management / clinical governance. Project management. Partnership working Preparation and implementation of Policies and Procedures. Project Management Skills. Use of Datix or similar software.
Language Skills Desirable
Welsh Speaker (Level 1)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Hywel Dda University Health Board
Address Government Buildings
Picton Terrace
Carmarthen
SA31 3BT
United Kingdom
Employer's website https://hduhb.nhs.wales/ (Opens in a new tab)