About this role
Job summary
Were looking for an organised and professional Ward Clerk to join our Clinical Services Administration Team, providing administrative support to the inpatient unit at our Heald Green site, with occasional cross-site working at Little Hulton.
You'll play a key role in supporting the delivery of specialist palliative care, helping to ensure patients, families and clinical teams receive a responsive and high-quality service.
Call to action - How to Apply
If you would like to contribute to making a difference for a much-loved charity, we'd love to hear from you.
Please contact Yvonne Rogers on 0161 498 3689 or email [email protected] if more information is required.
Applicants must be authorised to work in the UK. We are not able to offer sponsorship at this time.
The successful candidate will be subject to a DBS Check at the level appropriate to the role, the cost of which is covered by the hospice. Any post holder within the organisation will be expected to undertake safeguarding training appropriate to their role and adhere to safeguarding policies and procedures. All staff must work in accordance with their statutory roles and responsibilities in relation to safeguarding in accordance with the Working Together to Safeguarding Children 2023, The Care Act 2014, and Prevent Duty 2015.
Timescales
We reserve the right to close and interview prior to the dates outlined below.
Closing Date: 3rd July 2026
Interview Date: 23rd July 2026
Main duties of the job
Provide comprehensive clerical and administrative support to the hospice inpatient unit, enabling the delivery of specialist palliative care. Maintain confidentiality & data protection regarding all personal information and hospice activity, operating within current legislation. Establish and maintain excellent communication systems with internal colleagues and external referrers/stakeholders to support timely and efficient admissions, service provision and discharges. Working closely with the Inpatient Clinical Administrator and the cross-site inpatient team, providing cover and deputising as required. Working as an effective & responsible team member, organising, managing and prioritising tasks collaboratively with the inpatient admin team and supporting other clinical areas as needed.
About us
At Moya Cole, there's one thing that motivates us, and that's providing excellent care and support to those living with or affected by life-limiting illnesses.
We're continuously developing our plans for delivering outstanding person-centered care that is innovative and evidence- based and to ensure Moya Cole is in the best shape possible for future generations.
You'll be challenged, inspired and empowered to help us achieve our purpose and to play your part in making a difference.
Key Benefits
35 days annual leave rising to 37 after 5 years and 41 after 10 years (inc. bank holidays, pro rata for part-time employees) Buy an additional week annual leave (pro rata for part-time) Heath cash plan Contributory pension scheme up to 7% matched contribution (or the ability to continue with a previously held NHS pension (subject to making contributions into the scheme in the previous 12 months) Life cover Free parking Discounted meals on site Meaningful work, making a difference in the lives of others Opportunity to develop your leadership skills within a structured development framework IIP Platinum employer creating the right environment for everyone to thrive and reach their potential
Job description Job responsibilities
The Ward Clerk will:
Be a point of contact for patients, carers & other agencies/disciplines, communicating where there could be barriers to understanding. Provide comprehensive administrative services to support clinical services in the inpatient setting, working closely with clinical and medical colleagues and liaising with external healthcare professionals Be able to manage tasks effectively and efficiently, utilising established patterns of priority to respond to competing demands, demonstrating the ability to work both independently and collaboratively within a team. Contribute to timely and effective patient flow by supporting the administration for admissions and discharges from the inpatient unit using the electronic patient record to produce appropriate documentation Working collaboratively with the Inpatient Clinical Administrator to maintain patient flow and optimal telephone cover for the Inpatient Unit, covering essential tasks as needed. Support the administration relating to the death of patients whilst on the inpatient unit liaising with relevant external stakeholders in a timely manner. Support with timely delivery of data/information requirements Working effectively as a cross-site team member to ensure the provision of cover, supporting clinical administration colleagues (staff and volunteers) - deputising as required in their absence. Be responsible for the ordering of appropriate stationery supplies and proactively assist in the management of clinical supplies, ordering and maintaining stock as needed Arrange internal and external meetings and take minutes when required
Person Specification
Qualifications Essential
Hold GCSE or equivalent grade A-C English Language Medical terminology qualification or relevant experience
Experience Essential
Have experience in a similar role in a health or social care setting and be able to evidence transferable skills Demonstrate experience of Microsoft packages. E.g. Word, Excel, Outlook, Teams Demonstrate good oral, written communication and IT skills. Effectively manage their time and workload, prioritising competing tasks effectively Be able to contribute to timely and effective patient flow by supporting the administration for new referrals, admissions and discharges from the inpatient unit. Demonstrate ability to be highly organised and able to follow complex admin processes and procedures Be able to support the ward manager and nurse in charge to enhance the smooth running of the ward. Demonstrate a working knowledge of Electronic Medical Record/patient database (e.g. EMIS Web), and have an understanding of updating care records, managing referrals, uploading correspondence and the discharge of patients. Experienced at working collaboratively with clinicians to efficiently and accurately produce and dispatch complex clinical letters Ability to organise and support meetings, including diary coordination, agenda preparation, and the timely production of accurate minutes. Experienced in liaising with patients, families and healthcare professionals Able to identify own development needs and show evidence of continued professional development Demonstrate experience of working collaboratively as a member of a team
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Moya Cole Hospice
Address Moya Cole Hospice
2 Hardy Field Lane
Heald Green
Cheadle
Cheshire
SK8 3SZ
United Kingdom
Employer's website https://moyacole.org.uk/about-us/moya-cole-hospice/ (Opens in a new tab)