About this role
Job summary The James Paget University Hospital NHS Foundation Trust is seeking a proactive and compassionate Trust Volunteer Coordinator to lead the recruitment, engagement, and ongoing support of our volunteer workforce, playing a key role in delivering an outstanding Patient Experience agenda. This role involves developing and implementing effective volunteer recruitment strategies, ensuring volunteers are well-trained, supported, and aligned to Trust values, and creating meaningful opportunities that enhance patient care and service delivery. Working collaboratively with clinical and non-clinical teams, the Coordinator will champion the voice of patients and volunteers, ensuring feedback informs continuous improvement. The successful candidate will be highly organised, people-focused, and passionate about building inclusive, impactful volunteer programmes that make a real difference to patients, families, and staff.
Main duties of the job
Be responsible for the recruitment of new hospital volunteers in accordance with the Trust recruitment policy/Volunteer Policy Maintain an up-to-date database of all hospital volunteers Line manages front of House Receptionists ensuring there is front of house reception cover 5 days per week Maintain a dedicated team of Butterfly Volunteers to provide ongoing support to patients at the end of life, their families and carers at the James Paget University Hospitals NHS Foundation Trust
About us
We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.
Job description Job responsibilities
Be responsible for the recruitment of new hospital volunteers in accordance with the Trust recruitment policy/Volunteer Policy
Ensure all Trust Volunteers attend the Corporate Induction programme, complete a DBS (Disclosure Barring Scheme) check and have photographic identification.
Ensure all volunteers are aware of their principal duties and they are aware of what they should/should not be doing.
Maintain an up-to-date database of all hospital volunteers
Organise an annual general meeting to include mandatory training updates, presentation of long service certification and invite guest speakers as required
Line manages front of House Receptionists ensuring there is front of house reception cover 5 days per week
Complete staff appraisals
Maintain a dedicated team of Butterfly Volunteers to provide ongoing support to patients at the end of life, their families and carers at the James Paget University Hospitals NHS Foundation Trust
Attend End of Life (EOL) meetings and to promote the scheme at ward level.
Attend the EOL Care Operational Group meetings, providing relevant updates and contribute to the general improvement of EOL services.
Liaise and establish good working relationship with Chaplaincy Team and Bereavement Services
Liaise daily with Palliative Care & the End-of-Life team and ward staff to ensure that all patients who are placed on a Care Plan for the Dying Person are referred to the Butterfly Volunteer team.
Liaise regularly with the ward and department managers to ensure they have the volunteer service to suit their needs
Positively challenge practice which contravenes Trust values and behaviours, promoting a culture of continuous improvement
Always demonstrate accountability and integrity
Create and organize the production of certificates in recognition of long service to be presented at the annual meeting
Authorise travel expenses to be paid to volunteer staff monthly
Person Specification
EDUCATION & QUALIFICATIONS Essential
Educated to degree/diploma level or demonstrable equivalent experience 5 GCSEs including Maths and English at grade C or above Good keyboard skills - computer literate in word and excel
Skills and KNOWLEDGE Essential
Previous NHS experience of working with staff from a range of professions Previous line management experience Previous recruitment experience Previous customer care experience Excellent communication skills
Desirable
Previous demonstrable experience of organising events/open days
Experience Essential
Knowledge of safeguarding processes Able to work without supervision
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name James Paget University Hospitals NHS Foundation Trust
Address James Paget Hospital
Lowestoft Road
Great Yarmouth
NR316LA
United Kingdom
Employer's website https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)