About this role
Job summary
An exciting opportunity has arisen for a senior administrator to support the Community Musculoskeletal (MSK) team in Ealing. The MSK service isa large and fast paced, high quality service with approximately 30,000 referrals a year. The service is central to the residents of Ealing andprovides excellent MSK assessment and treatment as well as onward referral. This post is critical to the MSK team in providing medical secretarial expertise for the specialist MSK team. This post will also support management of MSK waiting lists and booking processes in conjunction with service managers and our Referral Hub colleagues. The postholder will therefore be based at Clayponds Hospital, with one day per week based at the Referral Hub (on the St Bernards Hospital site in Southall).
Previous administrative experience is essential and you must be capable of managing your time effectively to meet deadlines whilst using your own initiative. A good level of computer literacy is required, alongside previous medical secretarial experience. Previous experience of using E-RS and SystemOne will be highly beneficial.
You will need to be highly organised and be able to prioritise your workload in order to support our clinical team. You will require a conscientious, caring and enthusiastic approach in your role.
Main duties of the job
To provide high quality administrative support to the above clinical service(s) within ECP. The key priority for this role is the provision of medical secretarial support for the MSK clinical service team, and supporting referral processes via E-RS. The other key priority is to support the management of demand and capacity in relation to MSK waiting lists and appointment booking processes, working in partnership with colleagues at our Referral Hub.
The role may require processing of referrals and requires the postholder to provide a range of administrative duties to support delivery of team objectives. Liaising with service users, carers, health professionals and team members, the post holder will ensure that an efficient, high standard of communication is carried out at all times.
Requesting the transfer of diagnostic images and reports to support clinical care To draft/type/check/send discharge letters, onward referrals, reports and clinical update letters as requested by the clinical team. Create RTT documentation and other enclosures to support onward referral to hospital via E-RS. To monitor patient's pathways from referral in order to ensure compliance with waiting time standards, using initiative to escalate issues promptly to avoid delays for patients. To monitor waiting lists and capacity within the service, to ensure that processes are followed to allow for the timely booking of patient appointments via the Referral Hub.
About us
Through our 24-hour rehabilitation ethos, our skilled team aims to empower our patients to achieve goals that are meaningful to them, in the face of illness, injury or disability. Compassion, respect, trust, support and personal accountability are at the centre of all our actions and interactions. By working in partnership with our patients, their families and health and social care services, we aim to prepare our patients for discharge by enabling and supporting them to return to their life in the community .
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. "Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024."
As such, if you don't meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please noterole eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Job description Job responsibilities
Please see the attached job description and person specification which outlines the main responsibilities of this role.
Person Specification
Qualifications Essential
GCSE or equivalent in English and Maths
Experience Essential
Significant experience of working in an administrative capacity Knowledge of the database System 1 Understanding of Equal Opportunities and Diversity Understanding of Data Protection / Confidentiality
Desirable
Experience of working in an NHS setting
Skills Essential
Demonstrable knowledge of MS Word, Outlook and Excel Accurate data entry skills, with a minimum typing speed of 60 wpm Excellent written and verbal communication skills Ability to prioritise own workload Ability to work within a team and on your own Able to deal with difficult/emotional callers Demonstrable use and knowledge of SystmOne Demonstrable knowledge of the E-RS system
Desirable
Demonstrable knowledge of E-Procurement system
Personal Qualities Essential
Self-motivator Capacity to manage a demanding workload Good inter-personal skills Good team-player Corporate loyalty and behaviour
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Central and North West London NHS Foundation Trust
Address Clayponds Hospital
Sterling Place
Ealing, London
W5 4RN
United Kingdom
Employer's website https://www.cnwl.nhs.uk/work (Opens in a new tab)