About this role
Job summary
Do you thrive in a busy, people focused environment where no two days are the same?
Are you organised, calm under pressure, and great on the phone? If so, we would love to hear from you.
We are looking for new member of the clinical admin support team to join Responsive Services.
Responsive Services brings together the Intermediate Care Team, Virtual Ward, Referral Hub and Urgent Community Response, working across East Surrey to support admission avoidance and timely hospital discharge.
You will be based within the Referral Hub, acting as the first point of contact for referrals from hospitals and community partners. Referrals often come in by phone, so you will play a crucial role in gathering vital information and ensuring referrals are passed swiftly to clinicians for triage.
What were looking for:
Excellent communication and interpersonal skills Confidence handling calls and managing competing priorities Strong organisational skills and attention to detail Ability to work flexibly and stay calm under pressure A team player who enjoys working collaboratively across services
Main duties of the job
What you will be doing:
Receiving and managing referrals via phone and email Acting as a professional and reassuring first point of contact for referrers Accurately capturing essential information and directing referrals to clinicians Liaising with internal teams and health and social care partners Helping the team deliver a responsive, efficient service in a fast paced setting
Our administration team operates 8am to 6pm, Monday to Sunday. You will work shifts as part of a rota, to ensure consistent service delivery.
Why join us?
At First Community Health & Care (FCH&C), you will be part of a supportive organisation committed to safeguarding and promoting the welfare of vulnerable adults and children. We invest in our staff, offering annual appraisals, ongoing development and inhouse training to help you grow in your role.
If you are looking for a role where your work genuinely makes a difference every day, this could be the opportunity for you.
While we recognise the use of AI to support the application process, applicants are encouraged to add personal experience so that each submission is fully individualised.
If you would like to discuss the role further or to arrange a visit please contact Jessica Foster 01737 775475.
About us
Do you want to be part of an organisation recognised as one of the top community providers to work for in the country, delivering high quality NHS care? (2025 Staff Survey results)
First Community is a staff owned social enterprise rated Good by CQC, which delivers NHS community services across east Surrey and parts of West Sussex. We are looking for individuals who share our values First-rate care, First-rate people, First-rate value.
First Community is a great place to work, everyone has a voice and is supported to develop their career to its full potential. We offer all our staff: NHS terms and conditions, high quality training and development opportunities, flexible working to enable a good work life balance, an inclusive and friendly work environment, NHS pension, flexible retirement options and various employee benefits.
Please talk to us before applying or at interview about the flexibility you need. We may not be able to meet your needs exactly, but we do promise to fully consider your request and meet your needs where possible. Flexible working options may vary depending on the role.
At First Community we welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. All applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments.
Sustainability is integral to First Community achieving the NHS Net Zero target.
Job description Job responsibilities
The role is based in Responsive Services, the clinical admin support is the first point of contact for referrers into Responsive Services which comprises of the Intermediate Care Team, Virtual Ward, Urgent Community Response and Referral Hub.
The Clinical admin support will:
Manage the administration of the referral process from external and internal referrers to provide better and quicker access to clinicians and community services.Provide information, advice and signposting to ensure that every service user is able to speak to the right person in the right place at the right time.Support the team to facilitate patients discharge from the hospital into the community.
We work closely with our Social and Health care partners so excellent communication skills are essential and the ability to work in a fast-paced environment. The administrator is required to participate fully as a member of Responsive Services providing efficient and effective running of the administrative functions.
Person Specification
Experience Essential
Experience of working in an administrative environment Experience of working in a customer service environment Data collection
Skills Essential
Excellent communication and interpersonal skills Able to respond to people at all levels in own and partnership organisations, maintaining good working relationships Record keeping Keyboard Skills-use of word, excel and outlook Evidence of literacy and numeracy skills Excellent organisational skills Time Management Ability to prioritise workload Confidentiality/data protection of the needs of clients and how to deal tactfully and sensitively to concerns
Desirable
Minute taking Touch typing / audio typing skills
Knowledge Essential
Good working knowledge of IT use of Emis Excellent written and verbal communication skills Confidentiality/data protection Of the needs of clients and how to deal tactfully and sensitively to concerns Updating and maintaining databases
Other Essential
Demonstrate organisations values Organised Ability to work as a team member Ability to work independently Flexible, adaptable and reliable
Desirable
Driving license and own transport
Qualifications Essential
GCSE Maths and English or equivalent NVQ 3 in administration/customer service
Desirable
ECDL or relevant word processing qualification
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name First Community Health and Care
Address First Community Health & Care C I C
Queensway
Redhill
RH1 1YB
United Kingdom
Employer's website https://www.firstcommunityhealthcare.co.uk/ (Opens in a new tab)