About this role
Job summary
An exciting opportunity has arisen to join our administration team at Caterham Dene Hospital. We are looking for someone who would be an administrator working at the Minor Injury Unit (MIU) and/or on Caterham Dene Ward.
MIU is a nurse-led unit, providing a service for the treatment of patients presenting with minor injuries and minor medical conditions. It is open 365 days a year from 08:00 to 20:00 and sees both adults and children.
Caterham Ward is a 28-bedded rehabilitation unit with of team of physios, OTs and nurses who care for patients admitted to the ward.
Acting as the first point of contact at the Minor Injury Unit, the ward and the hospital, the successful candidate will be welcoming, approachable and friendly. They will have a calm, sensitive and caring manner and will be able to act swiftly when under pressure.
The successful applicant must have experience in IT using Microsoft Office, excellent communication skills and will be trained with local IT systems.
The post is a permanent position and will involve working a flexible working rota to include weekend and bank holiday hours.
There is free parking on site.
Our preferred method of contact is by email. Please check your email regularly following the closing date.
Successful candidates will be contacted within two weeks of the closing date. Interview date is 9 July 2026.
We are unable to support sponsorship for this role.
Main duties of the job
In MIU the postholder will be booking patients into the unit and outpatient clinics, answering the telephone, answering general queries and providing some clerical support to the MIU clinicians.
The ward administrator is a vital part of the ward team helping visitors and other health care services that contact the ward and providing support to the nursing and therapy staff. The ward administrator is responsible for all aspects of clerical support to the Ward.
About us
Do you want to be part of an organisation recognised as one of the top community providers to work for in the country, delivering high quality NHS care? (2025 Staff Survey results)
First Community is a staff owned social enterprise rated Good by CQC, which delivers NHS community services across east Surrey and parts of West Sussex. We are looking for individuals who share our values First-rate care, First-rate people, First-rate value.
First Community is a great place to work, everyone has a voice and is supported to develop their career to its full potential. We offer all our staff: NHS terms and conditions, high quality training and development opportunities, flexible working to enable a good work life balance, an inclusive and friendly work environment, NHS pension, flexible retirement options and various employee benefits.
Please talk to us before applying or at interview about the flexibility you need. We may not be able to meet your needs exactly, but we do promise to fully consider your request and meet your needs where possible. Flexible working options may vary depending on the role.
At First Community we welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. All applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments.
Sustainability is integral to First Community achieving the NHS Net Zero target.
Job description Job responsibilities
The role is working in Minor Injury Unit (MIU) and/or Caterham Dene Ward delivering a high standard of customer care to patients, relatives and carers.
The post holder will play a proactive role in collecting, verifying and recording patient demographic and treatment data.
The MIU reception team work a variety of shifts between 0800-2000 including weekends and bank holidays. The post holder will be expected to work shift patterns to cover service delivery.
The full job description can be found under supporting documents.
Person Specification
Qualifications Essential
GCSE Maths and English or equivalent NVQ3 or equivalent level of knowledge
Desirable
ECDL or relevant word processing qualification
Skills Essential
Excellent communication and interpersonal skills Able to respond to people at all levels in own and partnership organisations, maintaining good working relationships Record keeping Keyboard Skills-use of word, excel and outlook Evidence of literacy and numeracy skills Excellent organisational skills Time Management Ability to prioritise workload Confidentiality/data protection of the needs of clients and how to deal tactfully and sensitively to concerns
Desirable
Minute taking Touch typing and audio typing skills
Knowledge Essential
Good working knowledge of IT Excellent written and verbal communication skills Confidentiality/data protection Aware of the needs of clients and how to deal tactfully and sensitively to concerns Updating and maintaining databases
Experience Essential
Experience of working in an administrative environment Experience of working in a customer service environment.
Desirable
Data Collection
Other Essential
Demonstrate organisations values Organised Ability to work as a team member Ability to work independently Flexible, adaptable and reliable
Desirable
Driving license and own transport
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name First Community Health and Care
Address The Caterham Dene Hospital
Church Road
CATERHAM
Surrey
CR3 5RA
United Kingdom
Employer's website https://www.firstcommunityhealthcare.co.uk/ (Opens in a new tab)