About this role
Job summary
Band 3 Radiotherapy Bookings Coordinator
We are recruiting a Band 3 Radiotherapy Bookings Coordinator, here at the Royal Berkshire NHS Foundation Trust (RBFT).
This is a fabulous career development opportunity to join an innovative, friendly organisation whilst experiencing all the benefits of working in a compassionate, aspirational, resourceful and excellent NHS Trust.
Radiotherapy Bookings Coordinators are integral members of the radiotherapy team, and support the multidisciplinary efforts needed to deliver effective radiotherapy treatment.
This is a demanding role that combines clerical, admin and patient support duties, with an essential requirement of proficient IT and computer literacy skills.
We are looking for a motivated, caring and resilient individual, preferably with experience in a health & social care setting, with a passion for delivering excellent patient care.
The post holder will be required to work as part of a team as well as being able to use initiative and prioritise their own work.
We strongly encourage all interested candidates to get in touch for an informal discussion, or to arrange a department visit.
Main duties of the job
To coordinate the patient pathway between a number of departments/specialties and external Trusts to avoid cancer wait breaches.
To act as the link between the patients, oncology wards, consultants, planning department, chemotherapy outpatients, treatment machines and medical records in coordinating the treatment pathway for each patient referred for radiotherapy.
To prioritize and allocate appropriate appointment slots for each stage of the treatment process, liaising with relevant staff as necessary.
To proficiently and efficiently utilise a variety of electronic systems, with competent IT skills and knowledge.
To maintain awareness of service delivery developments and contribute to the implementation of change within the service, and participate and identify areas requiring improvement.
About us
Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.
Our "CARE" values:Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job description Job responsibilities
Radiotherapy Bookings Coordinators are critical members of the radiotherapy team supporting the multidisciplinary work that is needed to deliver radiotherapy treatment. This is a demanding role that combines clerical, admin and patient support duties, with an essential requirement of proficient computer skills. We are looking for a motivated, caring and resilient individual, preferably with experience in a health & social care setting that is passionate about delivering excellent patient care. You will be required to work as part of a team as well as being able to use your initiative and prioritise your own work.
The radiotherapy department treats 100+ patients a day and we are seeking candidates who can respond quickly to the service needs, demonstrating a professional and flexible approach to their work and at times be able to work flexibly. Due to the nature of the service, you may need to deal with emotional and distressed patients, although this does not happen very often.
The Department is open Monday to Friday from 8am to 5.00pm and the post holder will be required to work during shift patterns if required by the needs of the service.
Evidence of proficient IT skills for this role is essential due to the admin work associated with coordinating and booking patients for their radiotherapy appointments.
A highly professional telephone manner is also essential as the team receives a lot of queries throughout the day.
An understanding of radiotherapy treatment, national cancer targets, and hospital based computer systems would be an advantage. Training will be provided to enable the successful applicant to gather an understanding of the radiotherapy pathway and to ensure that they are fully supported into their new role.
Please refer to the attached Job Description and Person Specification for further details of the job role.
Person Specification
Qualifications Essential
General Standard of Education at grade 4 or above in 3 core subjects Understanding of Medical Terminology
Experience Essential
Previous experience in a healthcare setting Proven experience of working without close supervision Experience of communicating with patients, face to face, by telephone and in writing
Desirable
Knowledge of cancer waiting times Advanced computer skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Royal Berkshire NHS Foundation Trust
Address Royal Berkshire Hospital
London Road
Reading & Bracknell
RG1 5AN
United Kingdom
Employer's website https://www.royalberkshire.nhs.uk/ (Opens in a new tab)