About this role
Job summary
A fantastic opportunity has recently arisen within the Bristol Urological Institute as we are advertising for a Patient Pathway Co-ordinator working 37.5 hours a week to join our busy Urology department within the Functional Urology Team. This team are focused on helping manage the administrative processes for patient's seen by our functional urology team in the Bristol and South West area.
Main duties of the job
This role also involves working closely with the Functional consultants and leading a team of admin staff.
Ensuring the booking of functional patients for diagnostic procedures and surgical treatments.
Leading a team of four assistants in the coordination of functional urology pathways .
Actioning of admin from a team of consultants and typing letters from clinic.
About us
The Functional Urology team in the Urology service is a fast paced service therefore attention to detail is a must along with a strong work ethic.
Job description Job responsibilities
To work as part of a team to ensure that patients are admitted efficiently for investigative treatments, diagnostic procedures and inpatient and day-case operations within national guidelines and in accordance with the trusts Patients Access Policy. This includes: NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules.
To work as part of a multi-disciplinary clinical team maintaining efficient systems and processes relating to patient admissions. This includes maintaining accurate computerised and manual records, inputting registration and waiting list data onto the trusts computer systems and ensuring that all patient records are kept up to date with any details relevant to the patients attendance and/or admission.
As appropriate, schedule new or follow-up outpatient appointments, book pre-admission appointments, organise investigative treatments, diagnostic appointments and TCI/operation dates ensuring that patients are informed, with reasonable notice, and that all relevant paper work is completed for given appointment. This includes ensuring that all elective attendances/admissions are promptly and accurately recorded on the appropriate PAS system(s).
Provide administrative support to consultant/clinical teams including the management of clinicians diaries/timetables. Confirmation of consultants timetables to ensure that appropriate cover is available for all clinical sessions.
To liaise with partner organisations to assist facilitate the treatment of patients. This includes liaison with primary, secondary and tertiary care providers. Ensure that comprehensive demographic and waiting list information is recorded &/or provided at the point of receipt of referral or transfer to the partner organisation to warrant that patients are treated in accordance with elective waiting time standards.
To ensure that funding has been authorised for identified procedures prior to booking a patient for surgery.
To ensure that kit necessary for procedures has been identified.
To ensure that valuable theatre resources are utilised to maximum potential, including replacing short notice cancellations.
To cancel patient appointments &/or TCI dates as requested and ensure that they are rescheduled in accordance with Trust policy. Accurately record all cancellations and cancellation reasons
Provide information service for elective patients (including distressed and anxious patients/relatives as required). Be aware of the needs and concerns of patients and provide a friendly, efficient and courteous service to patients, relatives and visitors, providing them with advice and information as appropriate.
Regular communication with consultant teams, clinical staff and directorate management to enable efficient processes.
Be aware of correct booking processes which are being followed e.g. full booking/partial booking, accurate recording of elective/ non-elective activity
Be aware of the needs and concerns of patients and to provide a friendly, efficient service to the patients. Use effective listing/communication skills when dealing with potentially distressed or bereaved patients and/or relatives. Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate.
Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate. This will include enquiries from patients, their GPs and community hospitals.
Provide cover for colleagues across the specialty/clinical directorate during periods of planned annual leave and sickness.
To undertake additional administrative tasks and responsibilities within the specialty/clinical division as required by [the division or assistant general manager].
Adhere to all Trust policies including Infection Control, Hygiene Code, Data Protection Act, Uniform Policy, taking appropriate account of patients rights and diversity and ensuring fair access to services.
The post holder will undertake any other duties which may be reasonably regarded as within the nature of the duties, responsibilities and grade of the post as defined, subject to the provision that appropriate training is given and that wherever possible significant changes of a permanent nature shall be mutually agreed and incorporated into the job
Person Specification
Education/Training/Qualifications Essential
Good general education including GSCE in Maths or English (or equivalent) Advanced keyboard and computer skills (Microsoft office)
Desirable
Patient Administration System (PAS) training
Work Experience Essential
Experience of working under pressure Experience of working as part of a team in a multi-disciplinary environment. Database experience Knowledge of patient pathway
Desirable
Experience of supervising a team
Knowledge/Skills/Abilities Essential
Excellent written/verbal communication skills Excellent customer care skills. Ability to work using own initiative with excellent organisational skills and meticulous attention to detail The ability to work under pressure, within a stressful environment, prioritise own workload and work to tight deadlines Ability to exercise judgement and take responsibility for actions Able to promote good working relationships amongst team, colleagues and clinical staff Willingness and ability to learn new IT skills and technology
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name North Bristol NHS Trust
Address Southmead hospital
Bristol
BS10 5NB
United Kingdom
Employer's website https://www.nbt.nhs.uk (Opens in a new tab)